"FIELD SUITE SPA HEADQUARTERS" was designed by Kengo Kuma, a world-famous architect, and is equipped with hot bath facilities, restaurants, and lodging facilities. At the open-air bath where you can enjoy the view of Mt. Awagatake, one of Japan's 300 famous mountains, and the sauna and restaurant where you can enjoy the feeling of being surrounded by a bonfire, you can deeply connect with the producers and enjoy the local cuisine. We will prepare a menu that makes the most of the ingredients. As accommodation facilities, there are villa buildings (2 types, 3 buildings) and a mobile house "JYUBAKO-" jointly developed by Kengo Kuma and Snow Peak.
The design allows you to feel a sense of unity with nature, and you can enjoy an experience that blends into the four seasons of Niigata.
"Online payment amount: 9258.57
Check-in date: November 13 Check-out date: November 14
Things go by:
At 9 am on November 6, it was found that the same room type on November 14 included 3 mornings and 3 nights and the price was 6153, and the Earth Double Suite on the 13th was 100 square meters and 3 mornings and 3 nights were 8043; Communication with Trip.com customer service, the difference of 30% between the same room type for one day is a bit too outrageous. The appeal is that the room type on the 13th directly subtracts the difference, or the 13th is changed to the 14th. If it is not possible, can it be replaced with the 100 flat room type on the same day and the difference is 1200. If it is not possible, can it be replaced with the 100 flat room type on the same day without refunding the difference.
Current situation:
12:00 Trip.com Customer service feedback The hotel refused to change the room type plan for another day, and further negotiations were needed; feedback was made at about 3 ~ 5 pm
In the end, no compensation or reassurance was made.
The hotel itself is not bad, whether it is the room itself or the service, the surrounding area, dinner or the hot spring part; but it really affects the mood! Spending money to buy a bad experience 🤢"