The Echarm Hotel (Shanyang People's Square) provides a great place for travelers to relax after a busy day. The Echarm Hotel (Shanyang People's Square) offers a pleasant stay in Shanyang for those traveling for business or leisure. The hotel is approximately 59km away from Shangluobei Railway Station. Traveling to and from the railway station is easy with Shangluobei Railway Station located approximately 59km away. With multiple attractions nearby including Shan Yang County People's Square, Canglongshan Forest Park and Shanyang Stadium, guests will find plenty to keep themselves occupied. In their spare time, guests can explore the hotel's surroundings. Guests of this Shanyang hotel can make use of the parking facilities. According to our guests, this hotel provides a very high level of service. Perfect for those working on the move, this hotel caters to a large number of business guests.
"The return trip on May 1st encountered a vehicle failure and was cured by the warm heart service of this hotel.
On the last day of the May Day holiday, I never thought that I would have such a heart-breaking good feeling for a hotel because of a sudden vehicle failure. This warmth is still very touched by the memory of it.
In retrospect, the situation really collapsed. Ready to check out and leave the hotel, the car parked in the underground garage, but when I took the key to the car and prepared to open the door, the car did not respond at all, not the ordinary battery loss, but the whole car completely ”dead”, the door is dead lock, the key is pressed countless times, There was never any response.
The underground garage was weak, plus the peak of the May 1st holiday trip, and the rescue calls outside were all in long queues, and several were delayed in response. I was standing in the basement, looking at the motionless car, full of panic and helplessness, a good return trip to see the total chaos, that anxiety and powerlessness feeling, really people panic God instantly.
Just when I was overwhelmed and alone in front of the car, the hotel manager noticed that I was anxiously wandering around the car, and took the initiative to walk over and ask the situation carefully. The hotel manager did not say anything, immediately used his own network resources to help me urgently contact the lock and the electric master. You know, the nearest 4S store was very far away from here, not to mention the car parked in the mechanical parking lot, there was no way to move half a point.
But what really made me remember deeply, was never a simple hand to help, but the follow-up hidden in the details of the heart and gentleness.
The hotel manager did not finish the call and turned away, but always stayed in the underground garage, accompanied us to deal with the problem throughout. The rescue master was busy during the holiday, and it took a lot of time to hurry. He patiently coordinated the whole process and connected every detail in detail. Even if the waiting time was long, he came to appease our emotions from time to time, always follow up the progress, and ask if there is a new situation.
At that moment, my heart has not been simple ”someone to help solve the problem” practical, but full of movement, I really feel that someone is serious about my troubles, my anxiety on my heart.
Finally, I waited until the unlocked master arrived, and after a check, it was confirmed that the small battery of the vehicle was excessively power-loss caused by the failure. Electricity, unlock, and restart the vehicle system, the whole process tossed for a long time, and it took a lot of time. From beginning to end, the hotel manager was at the scene, busy before and after, even their own lunch can not eat. When the vehicle finally returned to normal, we were grateful and insisted on inviting him to have a meal together to express our gratitude, but he smiled and declined, saying: ”We do the service industry, so that every guest can feel at ease, it is originally a matter of division.”
In fact, calm down and think about it, the vehicle suddenly failed, it has nothing to do with the hotel, this is not their job responsibility, they can completely say ”sorry, we can't control” and stay out of the matter. But the staff of this hotel, there is no half-suggestion, no perfunctory, patient from beginning to end, while helping us find a way to solve the problem, while calming our restless mood, with the most sincere attitude, accompanied us through the most embarrassing and helpless moments.
When the car started smoothly, I suddenly understood completely why some hotels can be visited once and will not forget it, willing to go again.
Really high-quality hotel service is never a rigid standardized process, not a polite greeting on the surface, but when you are in trouble, full of embarrassment, anxiety to be overwhelmed, someone is willing to stop and stand by you, not push, not perfunctory, Be honest with you to face trouble and solve problems.
This May Day, was warmed to the bottom of my heart by the kindness and responsibility of this hotel. Next time I come to Shanyang, I will definitely choose here, and I will serve this warm heart that does not live up to every guest."