The hotel has an excellent location in Innsbruck. Everything can be easily reached on foot or by public transport. The staff at reception is super friendly, attentive and helpful.
However, the breakfast area and the service staff there are critical.
On Sunday an hour before the end of the breakfast buffet, yawning emptiness was the order of the day. Not only was the service staff missing, there was also a lack of food. There was no more bread, no toast, only 3 rolls, there were no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers, etc. There was only jam and honey and packaged Nutella. The rest of the jam was empty. Egg dishes and Co were available, but cold.
On top of that, the service staff from breakfast was rude and unfriendly. The young ladies were audibly arguing in the open kitchen area and complaining about the guests. Guests' requests for bread, cheese, etc. were only dismissed with ”we don't have it, it's over”. The inappropriately awkward tone of voice and inability to accept negative customer feedback made the atmosphere very uncomfortable.
All in all, the breakfast for a 4* hotel, with quite stately room prices, can only be rated as unsatisfactory.
The shower in the room also had to be complained about, since the shower head was heavily calcified and almost no water came out. The exchange by the caretaker worked well. Only the hose was too short to be able to use the wall bracket. So you had to shower by hand in the sloping roof.
Hotel room #503 was beautiful and reasonably spacious for a deluxe room. With a small balcony (very nice) at the back and with a wonderful view of the Nordkette.
Excellent
101 Reviews