Paradise Hotel & Resort Hotels in Incheon

I've always had good experiences staying here before, so it was my first choice when traveling with my child this time. However, the service this time was terrible! Two days prior, I contacted Trip.com's staff to inquire about amenities for a 2-year-old. I was told that due to limited availability, only a step stool for the sink could be provided, and that I should follow up with the hotel directly upon check-in. So, during check-in, I reiterated my request for a bed rail, an air purifier, and other child amenities. However, I never received a response, even by the time of check-out. What's even more outrageous is that the promised step stool for the sink was never delivered either. I simply cannot understand how a hotel that markets itself as family-friendly could fail to provide such basic services as a bed rail. The sterilizer, bed rail, and air purifier shown in the pictures were apparently provided to other rooms. Trip.com needs to communicate better with the hotel and ensure there's no differential treatment. If these services can be readily obtained when booking through other platforms, why is it not the case with Trip.com?

It was a very clean hotel for adults, and the staff were very kind. There was everything you could want on the hotel grounds, so I was able to relax. The rooms were spacious, and the shower room, bathtub, and toilet were all separate, making them easy to use.