Cas Gasi

Wish I could go lower than 1. Soon they will become SoHo House which is great b/c they are clearly going downhill and unable to sustain the place. I tried my best to resolve the issues with the hotel, and despite in the end deciding I only wanted to forget my experience there, and just asked them to stop sending me auto-requests almost daily for a review (and an inability to unsubscribe to their e-list) or else I would post about my experience, they have not stopped. Gave them 3 months and three chances, so here goes: First: there were nice aspects to the place (lovely setting and location, most comfortable bedding ever, potential for wonderful food grown right on the property that was often unrealized). My biggest complaint was the staff -- insincere at best (could hear them complain about their management and the demanding guests despite their fake smiles... several quit the week I was there) and at worst was a front desk person who was clearly a con artist (I had the evidence in a series of harassing texts he sent me - I eventually shared them with the owner who seemed unimpressed and not surprised... she told me not to worry my complaints would get him fired because help was hard to find and he was limited, so in the right job). They also named dropped constantly (no discretion, the owner as well as the staff) - which celebrities and what European royalty had stayed there and heresy about their specific compliments... almost to the point where it seemed I was supposed to feel 'lucky' they allowed me to stay there. As for the facilities: the pool was OK, but the spa area (hot tub, sauna, etc.) was by advanced reservation only, one guest per hour, and frankly smelled like mold / mildew, was dated and wholly unappealing. It was so uninviting I cancelled any treatments because I didn't want to be in the space at all. The restaurants had some very good food, and some misses. There was limited selection because of low occupancy and little outside property diners. One night an unexpected dinner crowd of 12-14 arrived from off-site just as I was ordering, and they kept telling me I couldn't order the things I wanted since those were the items the larger party might want and they didn't want to run out of food!

The service at the restaurant didn't correspond of prise of hotel.I wasn't Boutique Hotel level of service.The used plates weren't taken and the order of drinks was forgotten.We should change out plates by ourselves and remind about our orders.

You will feel welcomed at this glorious well-loved finca. Exquisite experience. Peaceful and filled with nourishing amenities, Wi-Fi throughout, excellent food direct from the garden, and attentive staff.