Alexander
June 15, 2022
A few major points need addressing
Overall the stay was quite good - the rooms are spacious and communal areas are very lovely. Decor is nice and staff are friendly but unfortunately when we arrived there was an awful smell filling the hotel. When asked about, we were told that it is a protected seaweed that accumulates on the beach at certain times of the year - understandably this cannot be moved, but there were no diffusers or attempts to mask the smell. When we asked for a diffuser for our room we were given a cheap one euro supermarket thing - not acceptable for a five star hotel.
The rooms have absolute zero soundproofing too so we heard the party on the roof as if it were in our room until midnight and we heard everything in the corridor - sneezes, talking, doors opening and closing, chatting. There are earplugs in the room but when I found mine they were already opened and looked used! When we asked for more they took almost 30mins to deliver to our room even though we told them that we needed to get some rest. If you’re a light sleeper then I would avoid. We booked this as a lovely relaxing option at the end of a week in a villa and it was less relaxing than anticipated.
A shame because the hotel is lovely but these things are quite major points that ruin the experience.