Hawaii Paradise Aqua Park

One of the worst hotels we have ever been to the food was terrible same food every day always a off smell and disgusting taste and will leave you having food poising the people there are so rude they will push little children just to get in front and the workers are so touchy with the kids one worker put one of the children in a headlock and it was so concerning also the entertainment crew are so unprofessional all they do is flirt with young girls and try to get their social media only god knows what they do next it’s like they work there just to perv on girls also they don’t have wifi only in the reception so when you go to the reception there are so many people you can’t even find a seat all their pools are so cold and you can’t even relax because the workers who provide services like spa and hair force and beg you to buy their services for a big price and when you dismiss them and say no they just keep going on and on and once they leave they give dirty looks and swear in Arabic so unprofessional overall a really bad and boring hotel we all wanted to leave worst Christmas ever don’t come here especially for Christmas your going to regret it.

I booked this Egypt trip through love holidays for me, my husband and 2 kids (aged 2 and 7). We ended up having to spend 7 days at this hotel as the hotel we initially booked, closed at the last minute for renovations and this was recommended by love holidays(as same standard). Certainly if it wasn’t for the excursions we booked outside of the hotel we would have had a terrible trip. Firstly, the checkin staff weren’t friendly at all and spoke very little English. He did not explain anything about the hotel or the all inclusive package. He just scanned our passports, put the wrist band on and gave us our hotel key and pointed to a guy to take us to our rooms. We had to ask the guy taking us to our room about the breakfast and dinner times and where to go etc. Secondly, when we got to our room we were told there’s no WiFi in the rooms only in the reception area (we found out later the next day that you needed to pay for WiFi in the rooms at reception when you check in) Third, there was a kids club and a gym at the hotel which were both closed the entire trip. The gym literally had about 3 machines inside, one of which had an out of order sign. Fourth, there was no iron in the room, when we called down for the iron, we were told we needed to pay for ironing services with laundry to get clothes iron. If you needed anything urgently, it was next to impossible as the service which was provided was inadequate and you had to give your clothes 1 day in advance or pay an additional 50% for express service which still didn’t get you your clothes before 5pm that day. Clothes given before 9am wont be returned before 5pm and anything given after 9am won’t be returned until after 5pm the following day. (In all my travels this is the first hotel I’ve ever been to that doesn’t have at least one iron available for clients to use! Iron and blow dryer are essentials in every hotel I’ve been to) LASTLY and the biggest problem we had at this hotel was THE HAGGLERS, literally they were in the hotel around the pools, in relaxing areas, walking with you to your rooms, unprofessionally dressed, constantly trying to sell you excursions. No matter how many times a day they spoke to you and you explained you’ve already booked they still don’t stop! 😤🤬This part made the stay x10 worst. Even my 7 year old was getting annoyed, asking why wouldn’t they leave us alone. This was my first and possibly my last trip to Egypt due the experiences at this hotel. I would never recommend anyone to stay here!