Guest User
December 28, 2024
Before booking, I saw some reviews about the hotel's discriminatory treatment and was quite worried, but after checking in, I felt that it was beyond my expectations.
1. At first, the air conditioner in the room was broken. It was not repaired after two days of repair. We applied for a room change, and the hotel responded very quickly and changed the room. Later, when we met the hotel staff, they still asked us enthusiastically whether the air conditioner was repaired.
2. Because of the temporary change of itinerary, we communicated with the hotel whether we could refund one night's room fee. The hotel also cooperated very well and refunded the fee. I also thank Ctrip's customer service for their hard work in following up.
Of course, there are some shortcomings:
1. I don't know if it's because of this season, there are so many mosquitoes in the hotel! Especially if you have travel plans in the near future, you must bring mosquito repellent items! Of course, you can also ask housekeeping to provide mosquito repellent. My child was bitten 16 times on his face on the first night, and both hands were swollen (we also beat mosquitoes for half a night and killed 5!).
2. We booked a three-meal all-inclusive package. Maybe because we have lived in the UAE for a long time, we have adapted to the white food a little bit, but in fact, we couldn't eat it on the third day. So Chinese stomachs can choose two meals and go out to eat some seafood to adjust (the hotel all-inclusive package does not include seafood).
Overall, it's OK, and the kids also had a lot of fun
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