Guest User
January 27, 2025
We had high expectations for our stay at this 5-star resort, but unfortunately, the experience did not live up to what was promised. The first major disappointment was the “all-inclusive” concept. When you pay for all-inclusive, you expect most things to be included. Here, we had to pay extra for any drinks not produced in Egypt – which applied to a surprising number of options. Additionally, we expected spa facilities to be part of the experience at an all-inclusive spa resort, but that was not the case. They charge a high fee per hour to use the spa, which feels unreasonable when the spa is supposed to be a key feature of the resort. The price level at the resort was also a big letdown. Everything, from drinks to activities, was significantly more expensive than in Hurghada, which is nearby. This added to the feeling that you don’t get value for money. The cleanliness also left much to be desired. Our bed linen was not changed for an entire week, which is unacceptable for a place marketed as a luxury resort. On a positive note, the golf course was in excellent condition and very fun to play. It also has an impressive and large practice area with a great driving range. However, access to the practice area and driving range was not included in the green fee, and using it came at an additional cost. This feels wrong when you’ve already paid for both your stay and the golf. Furthermore, the rounds of golf took 5 to 6 hours because too many flights were allowed out in quick succession. If you teed off before 9:00 AM, the queues were slightly shorter, but planning your day this rigidly shouldn’t be necessary to avoid long waiting times. The food at the resort was good but did not meet the standard expected of a 5-star resort. Overall, the experience felt more like a mediocre 4-star stay, far from meeting the expectations or price of a 5-star resort.