Guest User
February 17, 2025
I went here with my daughter as a birthday present for her, we had been to this hotel before that's why we chose it. The room we had was very big and welcoming when we walked in, it was up two flights of stairs with no hand rail which was a bit dodgy. We soon got our bearings as we had been here before and knew where most amenities were such as bars, beach and restaurant, on the beach there was always plenty of space no matter what time of day you went down there, (probably because it wasn't very busy) the pools were beautiful and cold. The grounds are amazing so well kept the gardeners were always out tending to them. So far everything was okay until we went for our evening meal, there was plenty of choice and the staff were very helpful however some of the food wasn't hot which was a shame. On our second day there was a meet and great with most of the managers, the general manager and a director of the hotel, they asked us if we had any problems we told them about the food not being hot, we asked if there was a microwave so we could heat it up, we also told them about the spa people coming round there was a constant stream of them. The following day when we went for dinner all the food was hot just as it should have been and there was a microwave all being that it was behind a screen and difficult to see, there was not many spa people about either. Every day we were contacted by personnel to see if all was okay a very nice gesture. All in all we did have a lovely holiday, all the staff from the Directors down care about their guests and help where they can. We will definitely be back again as it is such a lovely hotel.