Royal Star Beach Resort

Area: The hotel is located in an area that is mainly local residents, with hotels along the front. It's a taxi ride away from most attractions. Rooms: Garden view rooms have no garden view. They are overlooking a busy, dusty main road with a building site opposite. DO NOT BOOK ONE OF THESE. Sea view rooms are comfortable and clean with an adequate balcony for 2 people. 2 bottles of water are provided each day. The room is cleaned daily with fresh towels. The bedding is changed when needed. Food l: In our opinion, the food was well prepared, and a decent selection was provided. All the food was tasty. Drinks were typical of egypt, very poor spirits, nice beer and soft drinks. We didn't try the wine, so we can not comment. Facilites: The hotel has one small pool. Around the pool, "lift music" is played for most of the day! There is a small beach. The water is shallow and rarely gets above your knees. To snorkel, you need to go out to the edge of the lined off section or beyond. There are limited fish, and the coral is dead. Entertainment: There is an entertainment team. However, they are the worst we have experienced anywhere. Egypt is not known for the entertainment, but this was on another level. The team did one morning dance, and that was it. No activities at all. They do not engage with guests other than to pressure you into giving them a 5 star review at the end, bearing in mind this was the first time they spoke to us! Evening entertainment is limited with a very bad live signer, belly dancers, etc. Staff: Overall, the service was substandard at best. We were given no information on arrival by reception and had to ask where the restaurant, etc, were. The bar staff are regularly shouting at each other and are rude at best to the majority of customers. Certain restursnt staff can be very helpful and work in a professional and friendly manner. Thet are let down by the supervisor who ingnores guest requests, wants you yo change money all the time and try to sell you tickets to the special show. He let's the team down. The pool and beach staff are great, helpful, cheerfu, and just the right level of attentiveness. This includes the sellers who are respectful and informative but take no for an answer. Our cleaner was polite and did a good job and so did the team you saw around the hotel. Oberall: Simple things could greatly improve this hotel and make it so much better. We have travelled to hotels in egypt of a similar star rating multiple times, and the review bears this in mind.