Continental Hotel Hurghada

L’équipement n’est pas neuf mais l’hôtel est très propre et a un très bon service

The room is OK, the environment is good, and the price is competitive. I booked Sunrise Holiday Hotel on Ctrip several months in advance, but they said it was fully booked 2 days in advance. I had no choice but to change to this hotel, and there was no compensation. I will try not to book rooms on Ctrip in the future.

The hotel environment is great, very beautiful, but the room type was wrong at first. We booked a room with a balcony, but were given a room without a balcony and the windows were all barred. However, Ctrip's service was very good and helped us change to a room with a balcony! We booked three meals a day, but we didn't have lunch. We had to pay extra for dinner and drinks. The front desk service was OK!

The service was extremely poor The room type given to us when we checked in was not in line with the booking standard: the room given to us when we checked in was located on the 3rd floor, 336. Turn right after exiting the elevator on the 3rd floor. Almost all the rooms in the entire corridor were open for renovation. There was a strong smell of renovation, noisy renovation sounds, and renovation workers coming in and out. When we entered the room, we found that the room type given to us was not the one I booked at all. Because of the above two points, we immediately went downstairs to communicate with the front desk and asked to change the room. The front desk even said hypocritically, "I will upgrade you." After changing to the 5th floor, we found that the changed room met the room type we booked, but there was still a strong musty smell in the room. It took an afternoon to evening to dissipate the smell after opening the window. Imagine, if you are not good at communicating and complaining, will you be arranged to spend a night in an environment with strong odor, surrounded by noise, and difficult to guarantee comfort and safety? It is difficult for guests to return the pool card: In addition to providing a door card when checking in, the front desk also gave us two blue magnetic cards for "pool and beach" (for collecting pool beach towels), but only gave us the cards, without mentioning whether the two pool cards need to be returned to the front desk when checking out. We went to the beach in the afternoon of check-in, and exchanged two pool cards for two pool beach towels from the staff in the hut by the pool, and left the beach towels on the beach chair when leaving the beach. When checking out at noon the next day, the front desk asked me to return the pool card at the same time as returning the room card, otherwise I would need to pay a fee of 300 Egyptian pounds. I said that I used the pool card to collect towels when I went to the swimming pool yesterday afternoon, and I gave the pool card to the staff at this time and did not take it back, so the pool card was not lost, but was taken away by the staff. The front desk then asked me to go to the hut by the pool together, asking me to "identify which staff member I handed it to", "What time did you hand in the card? Did you give it to him or him? They are all my (front desk staff) colleagues, and they were the only ones on duty at this time yesterday", and when I expressed that "because the staff were all in uniform, I couldn't tell which hotel staff member it was", I repeated the (front desk staff's) questions again and again. After a standoff of nearly 20 minutes under the scorching sun, I repeatedly told them not to waste their time, and the front desk staff finally asked me to sign a document to rebate 300 Egyptian pounds and let us go. Although both parties were calm during the overall communication process, such a service attitude is not worth it and will not retain valuable customers.

Un personnel aux petits soins d'une gentillesse exceptionnelle. Spéciale dédicace à l équipe d animation qui a une patate d 'enfer. Merci à Ahmed, louffy, bedo, serag et malek de nous avoir proposé tout au long de ces 15 jours des moments exceptionnels. Gardez cette énergie, vous êtes tous de très belles personnes.

Au top, Un hôtel avec des prestations de services de qualité, à taille humaine . Excursion bien expliqué «  sans forcer la main » et très bien organisé avec un guide qui connait son travail «  Le Caire avec les piramides inoubliable » juste à améliorer l’animation et la musique d’ambiance. 👍 A L.