Mercure Hurghada Hotel

I will never go to this hotel again. Tried to charge extra: After we checked in and confirmed the number of people staying, they still wanted to charge extra for the children. We had to contact Ctrip to solve the problem. Remote location: 20 minutes to the city. Inconvenient transportation: Online taxis are not allowed to come in. The taxis in the hotel lobby are more than ten times the price of online taxis (online taxis to the airport cost 2 US dollars, and their cars cost 25 US dollars). If you don't use their taxis, it takes more than 10 minutes to walk to the door. No elevator: It is composed of a bunch of scattered 3-story villas, and the stairs are narrow. It is very inconvenient to go up and down with luggage. Very poor service: Check-in takes 40 minutes, and you can chat with European tourists but it doesn't speed up the process. The front desk asked me to find the security guard at the door to send the luggage. The security guard at the door didn't speak English at all, so I went back to the front desk. The front desk said it was busy and waited. Then I went to the lobby manager. The lobby manager also said it was busy and waited. I went to the door again, and there was no luggage cart available. I was tired all the way, and I was even more tired after checking in. It takes 10 minutes to walk from the entrance to the front desk to the room. Finally, I dragged my luggage to find the room and go upstairs. The restaurant is too crowded. Several of its restaurants are only open to guests staying for more than 7 days. The main restaurant is not big, so it is very crowded and you have to queue up at mealtime. The food is just standard Arabic food, nothing delicious. The only bright spot is that there is a special area for children, with small tables, small stools and animated TVs. The facilities are average, neither new nor old, but the water pressure of the shower is very low and it is not comfortable to take a shower.

We had a rest in the beginning of March 2025. We liked the concept of the hotel very much, low houses in Moroccan style, very beautiful landscape around (it is obvious that people pay attention to it), the beach is quite large with soft sand and good entry into the water. The staff is very friendly, helpful. The animators are great, they try very hard to entertain the guests. 1 hotel in Egypt that I came across, where there is tomato juice) Relaxing atmosphere, especially in the evening by the pool. The food is good, but we were not in season, I think that when 100% occupancy in the restaurant and bar there will be queues, so they are not very big in size. I would recommend the hotel for visiting by 90% to people who want a quiet, comfortable holiday.

Good experience, hotel location is far from the center, room service is very slow

Everything is okay, will come back if there is a chance, location is far from the city center

The staff is friendly and enthusiastic, the facilities are new and fully equipped. I will come back if I have the chance

The receptionist works super slow and is rude to customers when we have comments. The location is far from the center and the room area is very far from the reception area and amenities. Will not return to this hotel.