JAZ Neo Saraya Palms

This bad review is for Ahmed at the front desk. We booked two nights. When we arrived at the room, we found that the air conditioner in the room did not cool. We had no choice but to contact the maintenance. The maintenance took a long time, but it was not fixed...,, but the maintenance staff had a good service attitude. We had no choice but to go to the front desk to change the room. The key point is here. Ahmed at the front desk was very arrogant. He told us directly that we could only change to a small room. We expressed our doubts as to why we could not change to the same room type, or whether the price difference would be refunded if we changed to a small room. As a result, Ahmed was even angrier than us? It was as if we made unreasonable demands? He told us in a very tough attitude that this was the only small room left. If we wanted it, he would ask his colleagues to take us to see it. If not, we would stay in the original room where the air conditioner could not cool? We went to see the room, which was much smaller than what we booked. We said we didn’t like it. If we booked a small room, would the price difference be refunded? The arrogant Ahmed immediately said that it had nothing to do with him. We were deadlocked at the front desk. At this time, Ahmed suddenly made an impatient phone call. A few minutes later, he told us that there was another room and asked us to go and see it. His attitude was extremely bad and commanding. It was funny. I don’t understand why he had such an unreasonable attitude? And we were told that there were only small rooms, but after we refused, the same room type suddenly became available? This is very interesting 😁, the matter did not end here. When we checked out, he actually took out a satisfaction form for us to fill out. After we refused, while waiting for the car, his colleagues knew that Ahmed had caused us many dissatisfactions. I would like to thank Mohamed here. He tried to solve this matter and asked Ahmed to come out to explain the reason, but it is obvious that Ahmed has his own personal qualities? He actually came out to question us why we were not satisfied? This is really too funny..., external cars need to contact the front desk, that is, Ahmed, to enter the hotel, but he did not tell us about this. In the end, Mohamed helped us solve the problem, but I believe this should be Ahmed's job content, so until now, I still don’t understand why he is so unreasonable? Is it the hotel’s requirement? ! Unreasonable treatment of Chinese people? This is very interesting...

Hotel war an für sich klasse waren 10 Tage hier und ich hab jeden genossen. Das Buffet war sehr lecker und es gab jeden Tag was neues. Abends gab es gute Unterhaltung durch die tanzenden animatöre und live musik und jeder der angestellten war super nett und freundlich. Weiterzuempfehlen