Al Dora Residence Suites Hurghada

Very satisfying accommodation, home-like service, and delicious food!

The staff is very nice and will do their utmost for you. The accommodation is located in a quiet area of ​​Hurghada. I wish the owners appreciated their staff more, because you can tell that they don't. The restaurant could still be improved, but that is being worked on. The rooms are okay. For this price it's really okay.

Muy bonito y limpio todos los espacios: áreas comunes y cuartos. Además, la atención de todo su personal muy atento y amable.

We arrived at the hotel for 8 nights, we paid for our room, the gentleman at the reception told us to wait 5-10 minutes for someone to do a check-up. The person arrives and shows us the room; disaster, the walls are dirty (photos). The toilet is not flushed, the shower is dirty, the sheets and bath towels are stained everywhere, the dishes are dirty too (glass and cup). We went to the reception, asked for a new room; it was hard to negotiate, but they offered it to us. We arrive in the room, a room smaller than ours. Two single beds when we had paid for a double bed and still stained. In the end, they just changed the sheets. The evening of our arrival, we made a refund request to be able to change hotels via booking and at the hotel reception. The manager did not want to refund us and told booking that we were making things up or we have photos as proof. Finally we got a partial refund from booking. Because the manager is very dishonest, all the reception staff look down on us by ignoring us and dare to show us other rooms as dirty as ours and smaller. No one apologized for the state of the room. We talked with other French customers who experienced the same thing as us. One of their waiters Hassim hit on all the girls he saw insistently, including a little girl of 13 years old even though he knew her age. We reported it. The deckchairs by the pool are dirty and few in number (about 10) and we think there is bleach in the pool. The "private beach" actually belongs to another hotel, so you have to cross the street to go there. The deckchairs are in a pitiful state; it is an artificial beach filled with stones at the edge (a real pain to go swimming). The buffet is not varied, we eat the same thing all the time and the kitchens are dirty. At snack time, fries and pasta bolognese for the gourmands. Work all day long is therefore very noisy. The small houses by the pool are uninhabited and filled with dust. Do not trust the photos, everything was taken when the hotel opened.