Hôtel Au Chamois d'Or by les Etincelles

This is my first review I'm taking the time to do. I loved our room with the deck. I loved the design and style of the hotel. But I would call it a 4* and not a 5* hotel. There is usually a big difference in the details when you go from 4* to 5* and this was not 5* service I have come to expect when traveling in Europe. Restaurant Restaurant staff is just there to take your order, serve your food and try and keep up with cleaning the tables. This is a fault of management and training. 1. Breakfast: Nothing special. Only eggs were in a silver tray for the breakfast buffet. No menu for made to order eggs, pancakes or french toast. Empty hot water pitchers on the breakfast buffet were empty. Fresh orange juice was nice but you had to do it yourself. 2. Dinner: We did the half board with our room. The food was good with some items that were great. The one night they actually gave us a wine menu, I said I would like to order a bottle of wine asked for a recommendation to go with the food we ordered. The server could only take are order and said they would send someone over. No one ever came and the wine menu sat at the table throughout dinner. 3. Dinner: Another night they asked if we wanted coffee or tea after dinner. Tea sounded good. They charged 14€ for 2 cups of tea. At a 5* hotel hot water and a tea bag should be included with half board. 4. Dinner: They allowed kids to run freely throughout the restaurant. These kids were not having dinner with the parents so not sure where they were supposed to be. But they coming running in and out of the restaurant and by our table the whole time. Room: They did not wash our glasses in our room!! They were barely rinsed in the sink. I put water in glass and noticed things in the water. We realized it was powder from the day before from the Emergence-C. They ran it under the sink (maybe) and put it back on the tray. The other glass I could still smell the beer. Unacceptable!! Front Desk: I came back from exploring town and was carrying a large heavy bag on my shoulder and a 12pk a beer and wine in my hands. I went to the elevator and hit the button. There were several pieces of luggage outside the elevator door. The woman at the front desk (I believe she was a manager) ran over and said I couldn't use the elevator. People were waiting for their luggage. That does not happen with 5* service. This is a nice hotel but don't expect 5* service.