Huangshan Bao'an District 5-star Hotels

Both the ambiance and service at this hotel are excellent. They even have a fitness center on the top floor. Whenever I visit Shenzhen, I always make it a point to stay here, even if my business takes me a bit out of the way. The service is truly exceptional; I accidentally left my glasses in my room, and they went above and beyond by mailing them back to me free of charge. Their service is simply outstanding!

The hotel has such comfortable beddings that we have to extend our stay to recharge further! Thanks to Alaia for her assistance in handling our parcel and Olivia for arranging special late check out for us! Awesome stay, we will come back again! Very relaxing environment with resort setting at the cafe area too. Will also try the Chinese restaurant tonight, reviews are looking good. Hilton Honor members also got extra discount at outlets !

Heartful thank you to Oscar Dear Management of St. Regis I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience. Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel. While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated. Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power strip. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over. Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team. I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.

Although it's more of a business hotel, we stayed with our kids this time, primarily due to their excellent swimming facilities. The front desk staff, as often noted online, were indeed quite reserved and didn't smile much. Perhaps that's due to the hotel's business-centric focus? Being a Marriott member, I was granted a late check-out until 2 PM, which was a nice perk. The swimming pool was excellent, as expected. Despite the 1.35-meter depth, the lanes were long enough for a comfortable swim. The gym was also quite impressive, fully equipped with everything you'd need. The buffet dinner deserves a special mention; the ingredients were high quality, and they were generous with premium cuts and main dishes. The 5J ham was plentiful and free-flowing, the culinary team was highly professional, and the service was attentive and proactive. Overall, a huge thumbs up! The JW standard truly shines through.

Not worth 5 star. Hotel not worth money we paid. … lot of amenities missing in room. Very bad pool used as school for teaching swimming. Can not even relax from noise of teacher and kids who was swimming missing chairs around pool and sun bed. Breakfast 120 rmb not worth even 20 rmb was nothing to eat only Chinese food Reception desk small and staff not talk English bathroom. Very small can not even be 2 people inside and most funny 5 star hotel asking to pay for phone charger lol

I chose this hotel because I was flying, and I was pleasantly surprised. The hotel has a great location, very close to the airport. The rooms are well-maintained, and the air conditioning was excellent. The staff were friendly and courteous. They offer an express check-out service where you just drop your room key card into the express check-out box, which is very quick and saves you from waiting in line. Overall, I was very satisfied with my stay and would definitely choose this hotel again if I have the opportunity.

We had a wonderful experience here at Hilton during Hotelex Shenzhen. We stayed in a suite, all of the staff looked after us well with extraordinary hospitality and service. Especially Vicky and Lucas, communicating with all of their colleagues to help us with loads of luggages/packages🤣 Plenty of bottle water everyday, room service, ironing services, the lounge, the brekkie.. everything here is just amazing. Thank you Hilton team, and special thanks to Vicky and Lucas. Will come back again for our next stay

I opted for the Eaton Suite and absolutely loved its modern decor. The bedding, as always, was incredibly comfortable. There's a small shopping mall and restaurants right next door. The area isn't crowded, making it perfect for strolls, and the surroundings are very pleasant. Both the front desk staff and Ms. Xu Xiaoxia at Cai Feng Lou provided excellent service. Cai Feng Lou's Cantonese buffet is definitely worth a try. I felt like I was constantly being spoiled with food, perhaps a perk of staying in the Eaton Suite. The swimming pool was just average and not very suitable for children; it was quite deep and often had many people taking lessons. Breakfast offered a wide variety of choices. My only complaint was that while eating a shrimp cake, I bit into an unexpected piece of shell and chipped my tooth. The fact that the server didn't even offer an apology after I reported it was truly unacceptable. Overall, I would still give this hotel a five-star rating.

A very satisfactory stay! The room design is modern and clean. Room size is spacious and comfortable. What I especially like is the bathroom has a big bath tub with high quality shampoo, conditioner and body wash. The buffet breakfast offeres a variety of food and the quality is good. We also went to the pool and the water is quite clean. We enjoy our stay and we will be back again next time.

It was a great hotel for the price. Very near to the train station, but is kind of remote location. We even missed the last train which stopped at 11pm. It offers free bicycle leasing, for a leisure ride down the river next to the hotel.