Comfort Suites Houston IAH Airport - Beltway 8

Excellent service and courtesy from the staff! This is always are place to stay in a Houston.

This was a nice clean place and we loved the way they made us feel THANK YOU SO MUCH We’ll come back again

Needed a place to stay last minute so I looked in the area. The price was good, that’s about all I could say, so I selected this hotel. After posting online I drive to the hotel and saw a big red violation notice on the front door. It was on the sliding door so you really couldn’t read it. After checking in the clerk told me the elevator only worked going up and you had to take the stairs down… I didn’t have my knee brace, but thought I could handle going down vs. up. When I made it to the room, You could hear the outside as if a window was wide open. While spraying/wiping the room down I noticed what appears to be old blood stains on my duvet and it was terribly ripped. It was late, I was tired so I threw it off and slept under the sheet. The next day I informed the front desk on the status of my room (and showed pictures). The clerk stated she would move me to another room. Her shift ended at 3:00 and I didn’t make it back in time to deal with her so I had to deal with the next clerk. This clerk a rude and very short with me. They moved me to room 330 but while she did that she deactivated my first room key putting me to go back down and up and then back down the stairs which at this point was hurting my knee. When I finally got into room 330 it smelled like mold/mildew. I again sprayed things down and noticed this duvet was also terribly ripped as well… OH and both bathtubs were horribly stained… I got up to go to the bathroom I noticed two baby roaches in the bathroom. There is one thing I don’t do and that’s bugs. I gathered my belongings and checked out (didn’t even stay a night I paid for). When I got to the desk and told the clerk she seemed upset that I was checking out and again was very short with me. This was the first time I’ve ever had a horrible experience like this… I hope somebody read this review and take it to heart. They definitely have some co MAJOR upgrades to year to.

Spots all over carpet, poor air conditioning, used little bottles of shampoo and lotion, no extra coffee or cream at the front desk. They pride themselves about cleanliness on the website and having extras like coffee 🤔 If I wasn’t leaving at 2am to head to the airport, I would have definitely tried to move rooms. I am pretty easy. I don’t care about peeling paint or not so perfect furnishings. But cleanliness is a must! It should be too priority. Also it’s smoking 🥵 in this room although the temp is on 62.

My husband and I stayed in this hotel from 11/1-11/5. When we first checked into room 111, the room was so dark. There had no ceiling light, no desk lamp on the desk, and no floor lamp next to the sofa. All we had in the room was only two lamps next to the bed and the light at the entrance. Since we were staying for four nights, my husband went to the front desk and asked if we can move to another room that has better lighting. The front desk who worked in the PM shift on 11/1 was so rude. She had no name tag. I asked the AM shift front desk for her name and this PM shift lady was called Aalima. She was so rude. She said “when I am with the guests, don’t come and ask me for a room move.” I was thinking, so others are guests, we aren’t guests? When my husband went to the front desk the second times, she said she will find us a floor lamp. Later, she came to our room, and again, she was very rude and said to us “you get two lamps next to the bed and the entrance light. Every rooms are the same. Your room isn’t missing any lamps. I’m bringing you this floor lamp which is not supposed to be in this room. The floor lamp is for bigger room.” I told her that I work in the hotel as a housekeeping manager and I never seen a hotel room that is so dark. She said, “you are a housekeeping manager, you know this is a fire hazard to put a floor lamp next to the sofa. “ She was very rude and keep arguing with us and never apologize. When my husband returned the luggage cart back to the hotel entrance, Aalima asked him about the room after she put the floor lamp. My husband didn’t want to talk to her since she was so rude. However, my husband showed her the pictures that is on the hotel website, all the suites have floor lamps, desk lamps, and a coffee table. Our room doesn’t have any of them. Aalima lied again and said those rooms that have floor lamps and desk lamps are for other room types and they are not for your room, which I know it’s not true. Those rooms look exactly the same as our room. Aalima was just keep making excuses. My husband asked again if we can move to another room that has better lighting, she said again, “NO, there is nothing I can do. If you are trying to get a refund, look for other hotel.” We were so mad that we never plan to ask for a refund. We just asked to move to a room that has better lighting since we stay here for four nights. Around 11 pm, Aalima called and said she can move us to the third floor. Why did she need to wait until 11 pm to move us? Is that because there is no housekeeper works in the PM shift, if she moves us to another room, room 111 will show vacant dirty in the system, and later if the new reservation comes and she needs room 111, then she needs to clean the room for upcoming guests? The PM shift for front desk usually ends at 11 pm, she was only willing to move us right before she ends her shift, so if front desk needs room 111, the night auditor who works in the overnight shift need