Check Tyler Hotels with Hot Tub

We had two nights booked at this hotel but when we arrived discovered there was a mistake in dates on ******* and they had no room for us the first night and it was dark and late. Like most of TX, all known hotels were full due to graduations, etc., and the staff worked diligently to try to find us rooms, any rooms. We hung out for hours since nowhere to go. At the eleventh hours, two rooms became available and we were in, and Joel, who was on duty and our new BFF, not only called the one place that had rooms and cancelled them for us, but also gave us a considerable discount. He is a prince and knows how to charm people with his interesting sense of humor. His colleague, whose name I did not get, helped us cancel the ******* res. and rebook with this hotel. Great hotel, decent breakfast, and the fact that it is located smack in the middle of a new outdoor mall is another bonus. Our other hotel experience in Denton, TX, did not measure up and was a ”Best” Western ( I will forever use quotation marks if ever I speak of BW hotels again). Maybe this Hampton spoiled us with their excellent and caring staff and fair pricing.

A nice hotel suffering from inattention. Pros: - Newer design, with warmer colors than some places. - Clean(ish) room and public areas. - Friendly front desk staff, on both check-in and check-out. - AC/Heat unit did a good job of holding the temperature. - In-room microwave and small fridge. Cons: - Front desk still behind plastic! (Understand why, but so many places have gotten rid of that barrier you'd think Marriott would do it, too. Really lose that personal feel.) - Bath was moderately clean. Notably the counter had rings and other marks on it I thought might be permanent, but no, they wiped up quickly. Housekeeping fail. - No shower soap in the on-the-wall dispenser, and the conditioner dispenser had fallen off the wall. - No bedside lamps! And no place to plug a phone charger in overnight. A serious oversight for today's tech-heavy travelers. - Pricey for all that. Bottom line: Choose someplace else.

Have stayed here multiple weeks. The customer service is very good. Victoria, Jessica and Alexis are all great at their jobs. The rooms are very comfortable and is conveniently located on the loop close to everything.

My fiance Wyatt Earsley and I had to come to Tyler Texas for a work related trip. Made reservations almost a week in advance and his company pays to stay at any hotel. So he has a company card and that is what we used to book our stay. We are from South Dakota so it takes 18 to 19 hours to get here. We called candlewood of Tyler to see if we could get ground floor couldn't they claimed they only had 4th floor. When we call was earlier that morning. So we were probably an hour out mind you it's now almost 2:30am we are exhausted. We called to say we will be there in an hour. The front desk guy Dave or David tells us our card didnt go through so they cancelled our reservation like what? They didnt call us nothing to work it out. So outta pure madness we booked with holiday inn an express and surprise no issue with our work card hmmm find it funny candlewood said that our card didnt go through for them but was fine at another hotel. We stay at a lot hotels and most of our stays are a week or more. My fiance has platinum status with ever brand of hotel for how much we travel and earn points. Never in 4 yrs have we had such rude service and so dishonest service. Dave or David this review is about you. The man who lied and was rude and didnt bother to call if there was a problem. We will never stay at your hotel and holiday inn an express south will have our business when we come back an we will be back. Dont make reservations at candlewood in Tyler Texas you dont know what they will pull on you.

From the awesome Customer Service, starting with Armando, John, Shakeem, and the icing on the cake was Ms. Rebecca. These four people are the epitome of what Customer Service should be, my husband had a surgical procedure, and instead of driving back to Dallas, approximately 140 miles one way we decided to check into getting a room at Comfort Inn on Reick Rd in Tyler, TX. The Staff eased my worries, and made me comfortable. The room was very clean and it made us feel like we were at home. The room was set up very comfortable, and effectively, it met our every need.

Was charged an extra fee for needing to check in a little early because we came in for our granddaughter graduation and would have missed the window of check in. Plus our coffee pot cracked and started leaking every where after the first us. Could use with some renovation, especially the stairs...Terrible!!!!

The location was perfect, easy to find, and parking was easily available for handicapped guests. The room had a lot of outlets for charging devices and lighting was plentiful. The shower was fine for me, but my husband complained about the water pressure. The breakfast was okay, but had too many carbs. The robust coffee was good but it ran out fast. The cleanliness of the hotel left much to be desired. Carpet, both in the hallways, and in the room, were filthy in places. Fresh towels had to be obtained at the front desk. The same with the shampoo. Soap came in the form of tiny pieces. We had to request room service and when she stopped by, she only gave us towels. No soap. No shampoo. She never. Cleaned the room. We had overflowing wastebaskets. My question is, when did the Hilton hotel chain become a budget hotel? I used to love staying at the Hi,Tom Garden Inns, but not so much the Hilton Homewood suites. The free water was great because we were going to a baseball championship and needed cold water in the 100 degree heat.