Plano Hotels with Hot Tub

Third stay at the Renaissance Legacy West. Will return here when in the area. Great staff from top to bottom. Hotel was packed but they did not miss a beat. Enjoyed the upgraded room and the the rooftop pool vibe was cool, albeit packed. We had a blast. Close to everything Legacy West has to offer. Safe upscale and new feel. Clean and well staffed. Great check in, great valet, other hotels should learn from this one. Would absolutely recommend!

The environment is very good

I was highly impressed with this hotel & the staff. Texas Association of Mediators had their 2 day conference last week-end. The food was the best I've ever had at a conference! The staff was attentive, professional and friendly. One server welcomed me to her home & thanked me for choosing this hotel. Many of the staff have been employed for over 20 years! Everyone made us feel ”at home” and that our business was truly welcomed. I highly recommend this hotel. Plus, lots of shopping & eating within walking distance.

Although we've never been here before, unlocking the door to our studio suite was like coming home! As the door opened smoothly, we were greeted by soft music, a lamp on the desk glowing and a cool breeze which was heavenly after coming in from a stressful drive on a 90+-degree day! Everything was clean and shiny with not a speck of dust anywhere! The kitchenette was fully equipped with everything but food including a toaster. The granite countertops were spotless as was every inch of metal trim in the bathroom with not even one fingerprint to be found! The furnishings included a long sofa (hide-a-bed), rolling desk chair and expansive desk surface which was perfect for playing dominoes, a large tv which swiveled between living area and bedroom and a bed that was like sleeping on a cloud. (Room 106) The hotel staff called 10 minutes after we were in our room to make certain everything was to our expectation. I don't know how our 3 day stay could have been made better because every time we came back to the hotel, it felt like we had come home!

The checkin was great with “Monice”, however we had to request bedding for the pullout sofa after getting to the room late at night…I assumed there’d be bedding in the closet, but no dice. The reservation was booked under my spouse’s name “D. Miller”, but I was added as a guest checking in first. The next morning, I booked a points only reservation for 5 days, however before leaving the room to be checked into the points only reservation, I felt bugs crawling on my ankles as I sat working at the dinette table! The critter took a bite, and I jumped up to see if it was a bed bug, however it didn’t appear to be one. After inspecting the room and bed, they were everywhere! We called the front desk, and spoke to “Pharon” who’s response couldn’t have been less empathetic to my concerns. We packed up everything, and checked out! While checking out, “Pharon” explained that she’d “opened a case” with Marriott, through she never explained what that was or why she was “opening a case” on our behalf. She confirmed that she was canceling the 2nd reservation I booked with points, however several days later the room was still checked in, and to date my points haven’t been returned to my Titanium account. I went back to the hotel a couple days later to inquire why, and also to ensure that I wasn’t charged for the first night due to the bug infestation. “Truveda “ was polite, however she stated, “We can’t make any adjustments, management has to do that.” Ok, so I asked for a call, left, and never heard from management at the time of this review. I called a few days ago, and the room was still checked into their system as occupied by us ever though we left the hotel on March 18th! I asked again for management to call, and no response. I called back the next day, spoke with “Lina Yeh”, the AGM who assured me that the situation would be taken care of. She explained that the hotel was giving me 5000 points for my “inconvenience”…I explained that was woefully inadequate and asked for a refund of the first night which I thought was polite than most other guests would’ve been given the circumstances. She indicated that wasn’t possible, but upon doing further research, she discovered that my reservation was still screwed up because she thought I was asking for a refund of 5 nights for which I didn’t even stay at the hotel! She promised a follow-up call to address my request for a refund of the night we “slept with bugs”, because she had to “check with management”, but I thought she WAS management…then it became clear to me…this was a franchised property! They’re notorious for bleeding hotels dry and screwing Marriott’s most loyal guests in the process. Anyway…I’ll be following up with Marriott Customer Care to get assistance in getting this resolved.

Overall good, the address of the hotel is also relatively safe, it is not convenient to enter and exit, on the highway, but the United States is big, it is necessary to have a car.

First time staying at one of these. Extremely impressed with how clean, well equipped, spacious and comfortable it was. Stayed for 6 nights and the breakfast was good with a wide variety of items including fresh cut fruits. Two thumbs up to Gina at the front desk for being very helpful. The only thing that I was disappointed was the fact that they charge $75 per pet for every week you stay which I think is a bit high for many who have to work from out of town for extended periods of time and have to bring their furry best friends.

Our experience was very positive at this property. Staff was very friendly and helpful when needed (only for additional towels) The breakfast bar was clean and well supplied, the attendants were there to keep everything replenished when needed. Our room was clean and comfortable. My only complaint (and it's not the hotel's fault) pet owners need to be responsible and pick up waste from their pet. There were multiple piles of poop on the grass right outside the side doors. If you're going to travel with pets CLEAN UP AFTER THEM!!

Stayed here for 3 nights for my son's hockey tournament. It's a stay to play tournament, meaning our team hotel is assigned. We had a flight delay due to the Dallas storm/arctic chill, so we did not end up getting to the hotel til past midnight. The guy at the front desk seemed ill prepared to handle a large group of check-ins at that time of night since we had several families on the same flight from Vegas. The front desk clerk initially tried to say that my room was no longer available b/c we were checking in past midnight despite having room confirmation and prepayment. Then he tried to state that the suite I had rebooked and had confirmation was given away. It took about 15 minutes to get this resolved and I know other families who checked in after I did had the same issues. I also have gold elite status as a Marriott Convoy member and was told I could not get my complimentary daily water. Outside of the horrible check in experience, stay way ok. Close to the highway and one of the rinks we played at.