Check Grapevine Hotels with Hot Tub

The environment is very good, like

I had two rooms at this location both were double queens rooms 413 and 415. Both rooms were very nicely cleaned and I have zero complaints about the rooms. One room did seem bigger than the other - according to my daughter. The beds were so very comfy. A very nice person brought us towels and took our dirty ones. I didn't need the room cleaned while I was there. The staff was very nice and friendly. My sole complaint revolves around the breakfast staff. There is only ONE salt and pepper shaker for the entire breakfast area. I did ask and that is what the breakfast attendant told me. It seems strange that Covid is still relevant that the hotel would only have a single salt/pepper shaker for all guests to use. Buying individual single use packets is out of the question? What happened to all of the salt and pepper shakers pre - Covid? I have stayed at several Marriott properties and this is absolutely the 1st time I have ever been told that the hotel only offers a single shaker. On my 2nd day the shakers were not in the breakfast line - someone had taken them. I asked the attendant for another and she brought me pepper. No salt. I asked again and she finally brought me salt. My suggestion would be to buy more shakers or go back to using the paper packets of salt/pepper. Even without the threat of Covid, everyone using the same shaker set is quite nasty because some folks still don't wash their hands. The breakfast itself...was not great. It wasn't terrible - but it could have been better. The scrambled eggs were hard - according to my grand daughter. There was a souffle that was ok. They did offer different breads, cereal, fruit and yogurt, juice and milk. The 2nd day they had hard boiled eggs, scrambled eggs and sausage - along with the different breads, fruit, ect. They also had coffee both days but no creamer - only milk. Over all - discounting the breakfast - it was a fantastic stay. The hotel is directly across the street from the mall (easy walking distance) and Bass Pro Shop (also walkable). There are also quite a few fast food restaurants in the area - just in front of the mall plus the food court in the mall. It's a great location for anyone.

A hotel for temporary transit before catching an early flight. The hotel is very clean. I chose a room with a view of the airport on the 11th floor. The night view and sunrise are beautiful~~ and you can open the door to the small balcony👍 However, friends who like quietness should not choose this room, because even if you close the door, you can still hear the sound of the plane taking off🛫 and landing. The hotel does not have slippers, toothpaste, toothbrushes and other items. Friends who book here should be prepared~~ Simple meals, coffee, fruit cups and other things can be bought on the first floor of the hotel. Basically, the needs of a temporary night can be fully met. There is a free shuttle bus to the airport every 20 minutes at the entrance of the hotel 24 hours a day🚌 It is very convenient. Just stand in front of the sign of the terminal you want to go to and wait. We went to Terminal E, D and E are the same sign. After getting on the bus, the driver will also confirm which terminal you want to get off~

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a ”sassy”, unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.”(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

The hotel would have gotten at least a 4 star rating if it wasn’t for $14 pantry charge that should have been credited to my F&B credit instead of my credit card. It’s bad enough that Hilton only allocates $10/person but then to have the front desk agent dispute the eligibility is ridiculous. We bought two beers from the hotel pantry that were deemed ineligible for the credit. Why? Last time I checked, the food and beverage credit is good in the hotel. If you are going to limit the options where it is available then you need to be upfront and specify it. No where on the app does it list any exclusions. Oh, and it gets even better… I am a Diamond member and booked my reservation via the Hilton app but was told that no where on the reservation did it list my status or my MyBenefits preference of the F&B credit. How is that even possible possible? It wasn’t all bad, but this issue really upset for the principle of the matter. The room itself was fine and comfortable. No other issues. Just wish this visit hadn’t ended like it did. It should not have.

Some of my family and I traveled to Grapevine, Tx for the upcoming Dallas Cowboy vs NY Giants game in Oct 2020. I must say that it was, truly, a WONDER-FULL STAY at this hotel!! The professionalism, hospitality, and respect was SPOT ON! Location was AWESOME...very close to shopping and various eateries (actuallu in walking distance)! Additionally, HATS OFF to Bonnie and Clyde's restaurant located inside of the hotel. Food, drinks, and CUSTOMER SERVICE was GREAT ♥️🍸🥩🍲♥️! The only downside was not having a microwave in the room. Other than that, this hotel is A GREAT and Beauty-FULL place to stay whether it's for business or for leisure.

The location is only a few blocks off the freeway and easy to get to. When I first entered the lobby I was greeted with a smile and a welcome. I was checked in very quickly, about 3 minutes. The desk explained the amenities the Inn provides. The free breakfast, where to fitness center and elevators were located as well as where the room was located. The room was clean and the A/C came on automatically and the room was very affordable.

Stayed overnight for a flight out of Dallas and found it was a convenient and comfortable place to stay. Near the airport and Grapevine Mills, I was able to go shopping within minutes, dine at the nearby restaurants and still be close to the airport. The room was clean and comfortable, too.

My husband and I just spent our anniversary at the Vin staying a couple of nights and had the best time. We enjoyed music in Harvest Hall, met some wonderful people at the hotel bar and had a great breakfast the morning we checked out. Well, we finally unpacked our suitcases a few days after we checked out and I realized I must have left my jewelry bag in our room…I was sick about it as I had my retired James Avery pieces in that bag. SO, I called FOUR days later to see if by chance housekeeping had found my jewelry bag and JR was very kind taking details of our room # and dates we had stayed. JR said he would check and call me back. A couple of hours later he called to say he had my bag after he had taken time to search himself! Going the extra mile is very impressive in the hotel industry. We will be back around the holidays to enjoy another stay…definitely a highlight of the Holidays!!