Check Colorado Springs Hotels with Hot Tub

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

This understated hotel was an excellent choice when needed while waiting for vacancy at my work retreat hotel. The shuttle service from airport was a short wait, worth it for the tips on the area from the driver. All staff I encountered were friendly and helpful. The pool and jacuzzi were nice amenities as well. The room was spacious and the bathroom counter was a treat for the female traveler. The bed allowed me the best sleep I have had while on travel in a long time, truly! I recommend this hotel. The basics are delivered spectacularly.

Pros: the location was close enough to Manitou Springs, which is where most of what we did was. The property was clean and the breakfast area had a beautiful view of Pikes Peak. The breakfast choices were good each morning. Plenty of protein and carbs. And the woman who maintained it each morning was amazing! Highly suggest tipping her if you agree! The pool area was nice and clean. Cons: the parking was horrendous! 95% of it was down a very steep decline in the back. It was a shared lot with another hotel so the spaces would fill up quickly towards the evening. You were lucky to find a spot. There was no place to park when we checked in so we had to trek our luggage up that steep hill and around to a door. The rooms were tiny! And we had a suite! The pullout couch mattress was so horribly bad. My husband took it off and put it on the floor each night along with some extra blankets for padding. The bathroom was tiny and the water pressure was also very bad. The shower hardly put out water to the point we had a hard time staying wet and rinsing out the shampoo from our hair. And the toilet hardly held water in it so flushing was interesting. Just FYI when you do more than pee. ;) It was kind of crazy. The only critique about breakfast is to add fruit other than apples and oranges. The apples were overripe and the oranges weren’t really eaten. Maybe some canned fruit? We would not stay here again. There were better choices now that we’ve stayed there.

Great location for the main areas of the Springs, relaxing night sleep. Parking could have been better but small parking lot. Quick check in. When definitely stop here again when travelling through and wanting to see more

There is a difference between a suite and a studio. The suite has a separate room. Studio is one room. Both have small kitchen and pull out sofa. In our studio we could use the cushions from the sofa as another extra bed on the floor! There was no oven - just a stove top. There is full fridge, freezer, microwave, some dishes, some utensils and a pot and pan. Indoor pool was nice and warm maybe about 88?. Hot tub was adjustable heat and beautiful with jets. Great view of Pikes Peak. Not noisy. There was a full shower in the pool area (no walls and in the pool area). Lots of choices for breakfast buffet - eggs, oatmeal, yogurt, cereal, juice, sausage, waffles.

Front desk staff is terrific and friendly. There are really no bad views on all sides of the hotel if you're on a high floor. The pool was open and very clean nice workout area too. Concierge lounge open on very limited basis however good news they give you a coupon good for a wonderful breakfast buffet I had The Omelette it was good the team in this area are very friendly as well. The local shuttle staff is very accommodating very friendly and quick to respond I used them both nights in my state to go to local restaurants. Had a problem with the room on the first night they quickly put me into another room. Comfortable bed good TV good work area bathroom has walked in shower and was just fine. Almost forgot they have a nice lobby lounge with happy hour. Nice job Colorado springs Marriott team!

Stayed here with family for the Air Force Academy graduation. We had just stopped at 2 other Hamptons on our drive out. This was my least favorite. The people working are extremely nice. I have a feeling the manager is getting a bonus for money saved on the little things. For example, they will put out one type of creamer for the coffee each day- just one. They put out ”fresh” cookies each afternoon - hard as rocks (we were there for 3 days) and the only option was macadamia nut. There were numerous small things like this in the eating area. They were ”out” of regular yogurt, cream cheese, butter, you get the idea. However, they did have cute graduation decor in the lobby, and put out small individually-wrapped candy in a bowl (also a snack mix, which was just loose in a bowl for everyone's hands to dig in- no thanks). The 2 people working the breakfast area were wonderful, especially the tall gentleman- he kept up with everything! Since I had just been at 2 other Hamptons, I noticed the difference in the napkins, cutlery, toilet paper, tissues, etc. It's just a little bit cheaper/rougher. Unbelievable that you can have 2ply TP that you can still see through. The location is absolutely fantastic, one exit from USAFA, easy on/off the interstate, and there are tons of meal options around (although we mostly ate downtown). s/o to Shauntece, the front desk manager, who helped us get our rooms straightened out! Overall, I would recommend for location and staff friendliness.