Check Arlington Hotels with Hot Tub

My family and I recently stayed at the Double Tree By Hilton-Washington DC/Crystal City. I paid a Military Family Rate (listed below) for 2 nights totaling $468.79, and I was expecting for the rate to include complimentary breakfast. Upon arriving to the hotel we were not given breakfast vouchers which was disappointing as I had my family with me and I could not accommodate them with that. In addition, I was trying to get information as to why we weren’t given vouchers and I was given ridiculous information. The customer service representatives at the front desk were not helpful at all. One female lied to me about the breakfast buffet only being $10.00 a person ( I spoke to this female 04-14-23 at around 8pm). I spoke to another female who could not even point to me where it says the rate does not include breakfast (04-15-23 at 7:30am). I believed the female that told me that buffet was $10.00 a person a day prior and I went ahead and took my family to the buffet. When arriving to the buffet we found out that it wasn’t not $10.00 a person, but rather $28.00 a person! For the amount we paid for two nights I would think a breakfast vouchers would be included. I believe it was highly disrespectful, especially for it being a MILITARY FAMILY rate. This was never explained to us or listed anywhere for this rate to not include breakfast so it was in our understanding breakfast would be included. I could not find it anywhere where breakfast is not included and neither the customer service representatives could not show me where it says that. . I am not sure if we were mistreated, discriminated against, or our military service is not something that is respected around here. And it being Washington DC I would think that military services are appreciated.

The room is large, the environment is good, the value for money is good, it is close to the airport, parking at the hotel costs 30 dollars per night, and the rest of the services are very good

We usually stay at the one in Rosslyn, one Metro stop away. However, this time we wanted a two-bedroom suite and Rosslyn did not have availability. First, the rooms. This includes two bathrooms, so it could easily be shared by two couples. The living room is compact and includes a TV, as does each bedroom. The kitchen has everything except a toaster or an oven, so a toaster-oven would be great, but hazardous, I imagine. The dining room table is comfortable for 4-5 people. The bed is comfortable. The bathroom has a tub. The room was quiet. We have yet to try more of the common areas, such as pool, laundry and gym. Breakfast is standard with plenty of seating. The front desk staff is very helpful, with directions to the nearby pharmacy and food store. The area is very safe. We did not bring a car so cannot comment on the garage.

The hotel staff was not only professional but very very kind. The facilities were clean and they had no problem assisting with additional asks. I needed a vase for flowers I received and came back to my choice of two different ones. From the front desk to the valet (whom were exceptional) I was more than happy with my stay. I love Trip.com!

heyyyy so i booked this hotel from Boston as I needed a well needed vacation and I must say the service from William Howard was like no other, I had to much fun and he is the overnight staff and he was so helpful as I came in drunk as hell the last two nights, he made sure I got to my room, I was scared of another guest safely he answered all questions and was the bomb, when I come back to this city I will forever come only to this hotel because of him, this guy needs a promotion , seriously he is the best, he was patient with me even tho I know I was a mess and he is just the bomb, I'm referring all my friends and family to this location because of him, my family will be visiting here in the next two weeks and they already got the info, hi recommend this location Soley because of his customer service thanks so much for having me and thanks for employing Will Howard u guys did a great job hiring him you guys did a good job with him, thanks so much I love it here I dont know if he will know I left this but please let him know because I only ask his name , I loveee it here thanks so much for havng me

This is a great location within walking distance of several restaurants. It's important because the hotel restaurant is only open for dinner. All staff were helpful. Clayton Gino ensured everything went well. It was convenient to have an airport shuttle too.

The pros: great location, staff is welcoming and helpful, breakfast was good. Very close to great restaurants, shopping and Metro stop. Easy to walk to any of these. The cons: none significant. FWIW: You have to stop your car at the front and check in to get a parking pass - cost is $35 a day. Not a lot of room for your car while you’re checking in, but they are quick. If you are accustomed to an HGI in a more suburban location where you have plenty of room to park and have some distance from others, you’ll feel cramped here. But it’s a big city and it can’t be helped. Plenty of city noise, but none from the hotel itself.

This is what I wrote to the Manager of the hotel. Mr. Hassan, Let me congratulate you on assembling one of the finest teams of hotel workers I have known. I especially want to point out Diamond, Larry, Carl, Melanie and Lourdes at the front desk and Johannes in housekeeping. Although I didn’t speak to any of them I also appreciate the maids who serviced our room every day. The reason I want to mention each person is because each addressed the issues we were having in a friendly, personal and professional manner. When my husband and I get to our room, we go over it to make sure anything out of place is mentioned to the front desk staff before we unpack. We found the living room chair in disrepair, a knob missing from the stovetop and the TV wasn’t working. By the time we returned to the front desk with our report, Diamond was on duty and asked if we wanted to change our room. She personally came to the second room and we told her that we preferred the first room if the items that needed addressing could be resolved. In fact, some were resolved by the time we returned to the first room. I also want to let you know that I had the best night’s sleep I’ve had in a long time! This was my first time at a Residence and my husband and I agree that we now need a reason to come back. Having a full refrigerator, free wifi, hot buffet breakfast, a fantastic and helpful staff and all the other amenities has made this our go-to for future stays in Arlington/Crystal City. I only have one suggestion to make and that is for your buffet. I know there may be safety rules involved, but a hot buffet should stay hot; one morning I was the first one there and by the time I got to my table the waffles were cold. This continued the next days for the pancakes and french toast. If there’s a problem with keeping a flame under each tray, may I recommend you put one or two small microwaves in or immediately outside the buffet area.

 I have already recommended your hotel to a friend. And I’ll continue to do so to any and all who ask “What’s the best hotel in Arlington?”

The rooms here are comfortable and I like the modern decor and features in the room & bath...the shower is wonderful. Since my stay was during the pandemic, the services had been reduced but there was a morning coffee service that helped get the day going. I also appreciated the on-site laundry room. The machines in the gym were equipped with individual t.v. monitors. The hotel also has a shuttle to national airport. The best part of the hotel is the excellent/friendly service you receive from the staff. The only recommendation I would make would be to inform guests about dining options since the hotel could not provide anything b/c of covid. A few take-out menus or a list of nearby options (even if just posted in the lobby) would be helpful.

It was good to enjoy good service at a good hotel.. The staff was friendly at the time of check-in and the condition of the room was excellent. The room was so good that I wanted to stay again and I would like to recommend it to other salma. All the facilities, including the amenities in the room, were perfect. It's a two-star hotel, but I don't know why it's two. I think it's okay to make it a little more generous and give it about four stars. It has the advantage of location. You should enjoy it, too.