Tijuana Hotels with Hot Tub

Im not typically the type to take the time to write reviews but I had to take the time to warn potential guests on here about the safety concerns in the rooms to prevent another dangerous incident. I stayed at this hotel with my family and after a long night I went into the rooms restroom to change. Once I was done I realized whether I turned the restroom lock and hand left or right the door would not open. The whole lock came out inside the restroom and I was stuck in there for over 1 hour at 3AM. Fortunately I was not alone and my boyfriend and family were on the other side to calm me down. The lobby was immediately called and the help we received was unbelievably poor. The one in charge of the hotel had no solution for getting me out. They called up their “so-called” maintenance worker and he came up empty handed. My boyfriend asked for a screwdriver and they didn’t even have that. He claimed he was attempting to find a different key when there was no key whole on the lock. First responders were police officers, not medics nor firefighters. The manager had nothing to say. No one was helping, I was in the restroom for 1 hour and when I just heard everyone talking outside the door and not doing anything about it I began to panic. Taking matters into our own hands my boyfriend tried kicking the door open and it wouldn’t budge. We had no other option but to break a whole in the wall big enough for me to fit. The female manager from the hotel tried to physically stop my boyfriend from doing what he had to for getting me out. I had to squeeze through a small hole through the wall that was made under the sink of the restroom. The insulation made me so itchy but fortunately I had another family members room to shower in. I had already showered and firefighters had barely arrived and still took more time to open up the door with a crow bar as if they weren’t even called until more than a whole hour later of being notified. The hotel relocated us to another room, not one apology given by anyone. The next morning we had breakfast there in the presence of the manager we had dealt with and no words were exchanged with us. That day we went to run errands and have lunch and when exhausted from the chaos I decided to get dropped off instead of visiting family. I arrived back at the hotel to get some rest and I realized 2/5 rooms of my family members keys had been deactivated. When I went to ask for reactivation they said we had to pay a $700 fee for the damages which we had no other option but to do to the walls to get me out of there. When we told them we refused to pay anything we were evicted. Not only were we evicted but when we called our family back to pick us up our 4 other family members were also evicted when they had completely separate reservations. Had I decided not to stay back I could’ve been evicted in the middle of night with no where to go and too exhausted too drive home. They treated us like criminals and at first tried to deny allowing

We had a great time at this hotel. The staff was excellent, very helpful, friendly and accommodating. The hotel is well kept and you have dining options nearby and at the hotel.

I like the fact that this place was close after crossing the border. The room itself is nice. Has a kitchen, with 2 electrical places for stove, city view is nice to look out the window just to have things to look at, but it's not much. Cons: this place would have been rated a 5. However, I went down for breakfast (free) and when I came back up my room door was open. Not latched, able to be pushed and walked in. Supposedly the housekeeping manager checked to see if the room was occupied . . . But u believe what u want. I know they get a list lol. But this person didn't close the door back correctly. Other than that it was ok

This is the kind of place you stay to get a few hours of sleep after getting drunk in one of TJ's many drinking establishments. The hotel is right in the middle of the red light district. It is convenient to many of the establishments that people come to TJ for. If you don't care about anything other than having a bed in a convenient location, this place is a good value and may work for you. It's not a place you'll want to spend any extra time at. That being said, let me explain more about this hotel. It looks nice from the outside, and is set back from the main road by a private parking lot which is guarded. The security of this place is good, which is much appreciated considering the seediness of the area. The staff here are good too, very efficient and friendly. Check in and check out are a breeze and the staff will help whenever they can. The public areas of the hotel have been recently spruced up and look nice. The price of the rooms are reasonable. Those are the only positives, though. The rooms are just nasty - smelly, noisy, dirty. There is almost no natural light - one window faces the interior hotel atrium, and two tiny windows located in the shower room open to an alleyway. There is no fresh air in the rooms and no ventilation, other than noisy wall unit A/C which is only recirculating the same stale air. This is probably why the rooms have a smell. The walls are thin so you'll be hearing a lot of noise (though just from the inside of the hotel - the hotel is set back enough from the street that you don't hear street noise). The rooms were not clean, with little stains here and there, paint peeling off, mold in the bathroom area etc. There are also almost no amenities - no fridge, hair dryer, tissue box. There is a small safe, however. My towels were damp, probably from not being dried enough in the laundry. This hotel can serve a purpose but just know what you are getting if you make a reservation.

Comfortable stay in a nice location. You’re downtown without the loudness of the bars. I’d stay here again.

The hotel is being renovated, the room has a new decoration taste, if the room is very noisy by the road, it is noisy all night, if the sleep is not good, it is not recommended, the staff is still warm.

My girlfriend had surgery at a nearby hospital (a block away) we stayed here as art of her surgery package. There were a lot of other patients here as well. You would think that a hotel that has a contract with the hospital that are mostly Canadian and American patients would have TV in English. Now, tv is usually not a big deal but considering after surgery most in recovery are expected to rest. With only 1 English station playing old episodes of 'Criminal Minds' and old movies 'Men in Black' 'Baywatch' it was extremely frustrating. Was told 20 minutes for the room to be ready but it took 90 minutes. Just be honest people, if it's going to take 90 minutes, then say so. There were over 10 of us checking in and waiting in the lounge right in front of the desk but no one from the desk (who could see us clearly) offered us an update as to what was going on. Again, most were surgery patients and just needed to lay down, however an entire football team was checked in before us. Not cool. Location is good, felt very safe. A lovely Mexican restaurant across the street with good prices and good food.

I typically stay at the Fairfield when I come for med appts but a friend recommended so I decided to try. I explained my allergies/sensitivities and had hoped to pay later but they insisted I pay in advance. After just a few min in the room I was experiencing inflammation from mold exposure. I could see where it had been painted Over in the bathroom which is sadly common. I was late for Dr consult so I got ready for my appt and had to leave luggage downstairs at desk as I didn't have time to change hotels. When i returned they refused to give me refund as I had used soap and garbage can in my 20 min in room. I expected at least a partial refund. Very disappointed!

Affordable rates and clean rooms. Hotel has secured parking. In house restaurant and room service available. Beds are comfortable. The only issue I had was that my reservation had been cancelled for arriving after 7pm. I reserved 3 rooms via ******* with credit card guarantee. At check in I was advised to make reservations directly with hotel, they do not honor ******* reservations or late check ins.

this is the third time in 3 years we stay at this amazing hotel. This hotel just renovated there rooms, great Bosque room with a chimney and an amazing layout. Its not fancy but it is very nice. each time is a surprise, now they have plenty of parking now. They gave us a free beer at the bar, what hotel does that? not many!! jaja they have a great new outdoor patio to sit and enjoy the evening. Great hotel