Cartagena Hotels with Hot Tub

The hotel pool is great! There is a private beach at the hotel. The location is excellent. There are many things to eat outside the hotel.

Excellent experience. My 6-year-old son enjoyed the hotel too much. People are willing to meet any need for the experience to be unmatched. Having the possibility to enjoy the beach with all the security is something fundamental for the rest.

The hotel is far from the old town, a quarter of an hour drive. The hotel rooms are large and well-furnished. The hotel faces the sea, but there is no private beach. The quality of the water is average and the waves are very strong. Not suitable for swimming. The breakfast was good.

The hotel service was impeccable. Martin, the hotel manager, gave us several restaurant and tour recommendations, and was always willing to help. The hotel staff were always very friendly and the breakfast was delicious and just as we requested. The hotel has a hot tub, which we reserved every day, and the staff brought towels and provided speakers. The location was very good, outside the walled city, but only 8 minutes away, in a neighborhood where the prices are better than inside the walls.

The hotel is right by the sea, the beach is across the road, and the mall downstairs is lively. When walking to the back of the hotel, there are many restaurants and roadside stalls. Of course, the wayuu bags I bought are fakes, and the materials are different. Brother Security also instructed me to go to a regular store to exchange money. Breakfast was good too. When I went there, there was a meeting to protect corals, so many people.

Great hotel with good amenities the gym was good to have older equipment but enough to get a good workout. Location was great right across the street. Staff was very friendly and helpful. rooms clean and always restocked

The food is ok, but the hotel is remote. It would be better if there is hot water in the swimming place. In addition, the hotel elevator takes a long time to wait. All the food in the hotel requires service charges.

The Osh hotel has such an amazing vibe. As you enter the lobby, you are greeted by their lovely staff with a welcome drink. Check in was really smooth and they offered options for my room category, and the location was great. Literally walking distance to local bodegas, bars and restaurants. Osh is located 10-15 min from walled city, which made dinner options and tours easy to get to in the area. Prior to my stay in the Osh hotel, I stayed at the Hilton with my travel group for four days. In comparison although most tourist stay at the Hilton or the Hyatt. I would opt to stay at Osh every time. Beautiful pool on the main floor and rooftop. While there is not beach access, I believe you can simply book a tour for a beach day at Aqua Azul or Makani Luxury Wanderlust. During my stay also schedule a massage in my room which was a nice add on before I traveled back home. I highly recommend you experience The Osh in Colombia. Suites are also available to splurge a bit and treat yourself. 

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.