Yumen Hotels with Hot Tub

"I wasn't going to write a review, but something new happened that made me feel I should share my objective experience. The external environment was quite nice; it was just a minute or two's walk to the park next door. However, the facilities were rather old, and the hygiene wasn't great—the white towels were visibly black. The service was extremely unprofessional. Because of traffic, we arrived at the hotel very late. There was no one at the front desk, and no signs indicating how to find someone; we had to shout in the lobby late at night. After check-in, they didn't tell us where or what time breakfast was served. I did ask about breakfast time, but because we arrived so late, my alarm didn't go off. When I woke up, it was already the latest breakfast time, so I rushed downstairs to ask where breakfast was. They told us it was on the 3rd floor, actually right next to our room. Upstairs, two staff members were eating. They told us they had already cleared it out and to come back earlier the next day. When we booked the room, the price without breakfast was 226, and the price with two breakfasts was 272. I glanced at the price; it was only slightly cheaper than buying breakfast separately. I tried asking if I could get a refund for the breakfast voucher, but was told no. Since I missed the designated time, this was acceptable. However, the breakfast time of 7:30-8:40 AM is shorter and earlier than many hotels, something I wouldn't have noticed when booking. The breakfast voucher also didn't show the restaurant location. It was collected cleanly right before the designated time, which was unpleasant but acceptable. However, not informing guests of the restaurant location and breakfast time felt very unprofessional. We checked out before noon. When I checked into another hotel around 5 PM, I was told that because the previous hotel hadn't exited the public security system, they couldn't record it. I had to call back to resolve the issue. This is the first time I've encountered this in all my hotel stays, and it's extremely unprofessional. My overall experience was very poor."

"Very satisfied, the room is big and clean. There was construction next door at night, and I immediately changed my room after reporting it to the front desk. The breakfast was also very good, and it would be better if there was more meat. I will stay here again next time."