GGuest UserI had stayed in this hotel once before with my family, so I was coming back. We arrived last Saturday at around 22:40 p.m. and we found the parking with the closed door. We were with me, my wife and our two small children, the smallest still in the chair and the largest already outside the car, while we took our baggage, and this must have last up to five minutes. We were not surprised by two motorcyclists, one of them pointing the gun to us, announcing the robbery, and stolen my cell phone and two rings from my wife. The material loss was nothing, the problem is that my five-year-old daughter has seen that scene of terror! After the robbers left, thanks to God without shooting at anyone, the staff were very requested until we finally arrived in the room, extremely scared (my daughter mainly), but we arrived. My criticism is strongly about the administration of the hotel: how does a hotel that is almost in front of Congonhas airport keep the parking with the door closed right at the dangerousest time? We were told that we should stop in front of the door and hang up to open, information that, besides being not described anywhere before, does not bring any security, because the robbery would easily happen in the same way. It is unacceptable, absurd that happens!!! We will never return to that hotel, even for psychological trauma, but mainly for lack of security! It gave 5 minutes of all the events, and a couple arrived and did exactly the same as we could have been robbed, that is, bad management of everything I described, which makes it an extremely unsafe and dangerous place! They choose another hotel, do not undergo this risk, they did not take into account or the presence of a small child (even pointed the gun at a moment to my wife and daughter) ... Therefore, all guests in this hotel are subject to this terror!
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