Hot Springs Hotels in Antwerp

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

After traveling through Amsterdam, north of France, 3 cities in Belgium and being disappointed with almost every hotel, our stay at this hotel was finally superb. Clean, friendly staff, centrally located in Antwerp, and the view of Central station during the day and night was just stunning. Upon arrival I requested view to Central Station and the attendant wasted no time to grant the request. All we had to do was join the hotel’s rewards program, which we did without hesitation, and my wish was granted. Our room was upgraded at no cost and we were not disappointed. Ground public parking conveniently located under hotel. Plenty of restaurants around. Chocolate Nation Museum literally 10 steps away. The room was big and comfortable. Bathroom too. Great blow drier lol. Toiletries provided including toothbrush, comb, bath salts…. We were truly impressed. Highly recommended if you’re on leisure or a business trip.

There are still cans of glass beer bottles in the refrigerator when entering the hotel. 2. Five days of staying, remind them that they have not received it. 3. Customer service phone is not very willing to answer. There is often a need to contact. 4.The quality of the hair dryer is not high The sink is easy to accumulate water 6. There are spider silk in the ceiling lamp Others are still comfortable, the environment is good

We booked a night. Location was good. Very beautiful hotel, clean modern room with beautiful view. Pool/Sauna facilities such as towels etc were good. Parking was free. We will surely come back. Tip(minpoint): Sometimes it is useful to have a ventilator for guests who want to use it in winter.It was just a little too hot in the room around the air-conditioning at 18.

This is a beautiful place. It even smells good. It is somewhat centrally located depending on what you want to do (we came for a concert so some other hotels might have been closer). They are a 5 star and I believe most of the services are high quality. We especially liked the front desk staff. The rooms are small but don’t “feel” too small (normal Europe small certainly larger than the average Parisian hotel for example). We went for our anniversary and they added a special touch to the room. We would have liked to dine at one of the Michelin restaurants but there’s no real relationship with the hotel so there aren’t any special arrangements that can be made. It all worked out though as we ended up getting a last minute slot at Zilte and that worked maybe better for our diet. I think this is probably the nicest most unique hotel in Antwerp and I would PROBABLY stay there again (it’s not that pricey in my opinion as it’s essentially a resort and is on par with a resort price wise). My one hesitation is the less than stellar communication from the email address. I live abroad so calling is difficult so it would be nice if queries could be answered (only half of my communications were noted, including one I’m still waiting for a response from about a (very large) mystery charge).

We stayed at the hotel for a weekend in one of the Julien Experience Rooms. We like a minimalist yet good design style, so this hotel was what we prefer. The living room, the bar and a small courtyard are very nice and a place to relax. The hotel is quite small and cozy, and it is tucked away in a side street, so it feels a bit like home. The photos on the website are true to what you can expect. The service was great. We arrived early and were able to have a chacuterie at one o'clock. We were given a list of well selected places to visit. The restaurant recommendation was booked for us. We stayed late the last day and our luggage was taken care of. The breakfast was not huge, but very good, and things are prepared to order if you want. Overall, we liked the professional yet personal and friendly style in a small hotel. Our hotel room overlooked one of the small courtyards, so it was not very bright. This is good for the summer, but when it is not hot, I might look for a room with windows to the street, as the street is rather quiet. We would definitely come back.

We've just returned from a weekend at Guesthouse Cabosse and can't recommend it enough. It's genuinely one of the most special places we've ever stayed. It's right in the centre of Antwerp but provides complete privacy, complete with a hidden spa and swimming pool in the garden. The interiors are beautiful, with every room designed differently. We were so impressed with the attention to detail throughout our stay and you can tell that everything's of the highest quality: the food (fresh produce made to order), wine (one of the owners is a sommelier with an impressive collection), linens, the maxibar full of Belgian beers and champagne. We stayed in the Queen's Suite, which is just amazing. We especially loved the enormous bathroom with huge marble bath in the centre. Everything about this stay was incredible and we were given such a warm welcome by owners Riad and Filip. We can't wait to return again soon!