Hot Springs Hotels in Rotorua

The room iwe stayed in have 3 double deck which is good for 6 person. The room is clean, with complete beddings, cutlery, electric kettle, ref , microwave oven, stove and cabinet inside the room for only $40 per head it is worrh it. There is also a thermal pool where we swim and you can bbq grill for free. The Toilet and showers are many so you dont have to wait or lined for use, and the kitchen also is very wide

Very clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room. Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better. Please note there’s no lift, so we had to carry our luggage to the 2nd floor. Overall, would come back again, it was still a great stay!

The resort is located on the shores of Lake Rotorua, and the lake views here are refreshing. In the early morning, you can enjoy the mist rising from the lake, and at dusk, the afterglow of the setting sun reflects on the water, and the scenery is breathtaking. This natural environment adds a lot of poetry to the entire stay experience.

The room is quite large and the interior has a luxurious feel. Parking is free It is very convenient to have many shops and restaurants next to it It’s also a 10-minute walk from the Thursday night market! ! like

We reached there after their check in time but hotel give very clear instructions and make check in smooth. We have 4 of us and the cabin is nice to stay for 4 persons. Small kitchen and allow you to cook simple meal. Night time bit cold and heather make us feel warmer. Definitely will come and visit again.

The environment is really good, close to the lake, the accommodation is on the first floor, and the second floor is the restaurant and other public facilities. I like the breakfast room on the second floor, which is said to be the best in the town. But I can't praise the sincerity of the hotel's service. We arrived at night, and we were greeted by a Chinese who claimed to be borrowed from another hotel to work the night shift. I learned that the owner of the hotel is Chinese. There are several stores in the town, so it is understandable that the staff are shared. But the following few things are very strange and make people doubt whether this store has professionalism and evil intentions: First, we were arranged to stay in a room. After settling down, we checked the original order and found that it was inconsistent with the room type picture in the order. We found the receptionist and responded that it was a mistake because he was not familiar with it. He agreed to change it and showed enthusiasm to help move the luggage. We forgave him temporarily; After checking in, we found that there was a device failure and called the waiter again. He came to fix it himself. At this time, it was known that he was not a temporary help and was not unfamiliar with the situation in the store; At breakfast the next day, one of us went to breakfast first and found that there was only a small area with simple milk, cold bread and other foods. He asked the waiter (still the same person) why there were so few. He brought an English menu and said that there were freshly made dishes here, but they needed to be paid separately. When we came to eat, the waiter still swore that it only included a simple breakfast😰. It is not uncommon for breakfast restaurants to make breakfast according to customer needs. Our hotel room included breakfast fees, so how could it be just simple milk and bread? At this time, the waiter started to call someone, and a white woman came. After a few simple conversations, it was immediately OK. At the same time, it also reported to Ctrip, which booked the hotel. After verification, Ctrip apologized and comforted. A wonderful journey, beautiful scenery, and a beautiful breakfast were almost ruined by the waiter. The most ridiculous thing is that he swore that this is the case here, and a single order will be charged separately. After proving that he was wrong, he also added that the store where I work charges separately; Another detail that happened later proved his problem again: when we communicated with the white staff and got OK, she brought over a Chinese and English menu. Recalling that the Chinese waiter only handed over the English one. At this point, there is no doubt that it was intentional before. To put it nicely, it was done by the employees themselves. If they were caught, they would collect black money to make extra money, but there was obviously no price on the menu. Is this blind or low IQ? ! The waiter also introduced himself as working here after graduating from a graduate program in New Zealand. I suspect that the hotel owner instructed them to test the waters with Chinese guests. When someone raised a question, he said that the waiter was unfamiliar with the situation and made a mistake. If he got away with it, he would get away with it. If the waiter was really unfamiliar with the situation and made repeated mistakes, the hotel is also responsible. Since it is a hotel open to the public and the price is not cheap, shouldn't it be equipped with professional and well-educated waiters? Isn't it a serious discount on the service if someone who is not trained and unfamiliar with the situation comes? ! Fortunately, Ctrip is guaranteed. Afterwards, it has received a 300 yuan consolation payment. I hope that in the future, it will strengthen the review and supervision of this type of non-standard homestay hotel services to protect the interests of tourists, especially to avoid possible traps in overseas travel. I didn't expect that even today, I would still encounter traps set by Chinese people against Chinese people. I hope that I will not receive consolation money in the future. After all, it is more important to be happy when traveling. But thank you Ctrip for its quick response.

I was really pleasantly surprised when I stayed at Distinction Hotel this time! Originally I only booked an ordinary superior room, but we arrived early. The front desk said that the room was still being cleaned, so they were very considerate and upgraded us to Deluxe Twin Room for free! I really didn't expect it~ and the staff were super polite throughout the whole process, which made me feel very warm. The room was bigger than I thought, with two large beds that were soft and comfortable, a desk and two comfortable blue sofa chairs, which were very convenient whether I was sitting and browsing my phone, drinking coffee or packing my luggage. The whole check-in process was very smooth, and the service was also very good. It felt like a hotel that ”cares about the guest experience very well”, and the details were arranged very considerately. I didn't expect that an ordinary check-in would become such a happy experience~

The hotel is very nice and I want to come to the second time. Location is close to the lake, downtown, shopping malls are very convenient to eat. The hotel is motel style and the car is conveniently located at the door. The facilities in the room are complete, the tableware is complete, and the stove is full of fire to make Chinese food. The bed is comfortable to sleep, moderately soft and hard. There is a heated swimming pool, and the water temperature is roughly 32 degrees in the summer at 28 degrees. The hot spring pool has a strong smell of sulfur, which is much more authentic than the hot springs in the country. It is just a simple environment, one pool and one room, two in total. The hotel rents bicycles for free and is also very good value. New Zealand bicycles are planned to have a dedicated road, which is another way to visit in addition to hiking. The hotel staff is very nice and welcoming. There are also some shortcomings. Because of the hot springs, the air has a sulphur smell. But it didn't take long to stay, but it was very comfortable to ask, which was good for rhinitis and pharyngitis. The room is a little smaller. There is only one window on the ground floor where we live. The ventilation is slightly worse. The actual stay for three days is not serious. It is still under the premise of cooking in the room. In short, the hotel feels the owner's intentions and intimacy everywhere, even if it is in the hotel, it will not be boring. I also forgot that one important thing is that TV provides Netfix, and foreign hotels that have lived in the past few years have not provided it for free. More than 700 prices are very good value.

The so-called breakfast was too poor. It only consisted of two slices of bread, two cans of yogurt, a 200ml box of milk, and a few jams. They were placed in the room on the day of check-in. The key is that the yogurt and milk were not placed in the refrigerator. The so-called motel hot springs are just two tiled pools from the 1970s in China.

The room is too small, the bed is small, and the kitchen and bathroom are small. There are two small hot spring pools, but it is not sure whether it is hot spring water or ordinary hot water. You can go for a bath when you are young.