Guest User
September 12, 2024
I was severely discriminated against in this hotel. My colleague and I arrived at Amsterdam Schiphol Airport to check in at around 7:30 pm on August 27. My room number was 4424 and my colleague's room number was 4420. When my colleague got the key and opened the door to the room, there was a person lying on the bed, and it was obvious that someone was in the room. Then we went to the front desk and told the receptionist what happened. The receptionist changed the room for my colleague to 4412, and he provided a voucher for two free drinks at the bar to apologize and express his mistake.
We went to the bar around 9 pm and planned to redeem the voucher. We were the first customers sitting at the bar waiting for someone, and the bartender saw us, but he didn't greet us, didn't look us in the eye, and didn't ask us what we needed, so we just waited. Then, another white customer came to the bar, and the bartender immediately asked him what he wanted to drink, without paying any attention to us. After the white people ordered the drinks, the bartender walked slowly away from us, and we planned to ask him for a menu. He said "I'm busy" in English because he was busy mixing beer for the white customers who followed us. After saying I was busy and then saying something in Dutch, which I'm sure was insulting us, he also didn't give us a menu after serving the white customers' drinks, but he talked to his colleague instead. After a while, he brought the menu and we decided to order a white lament and a red lament, because the voucher said that we could order soft drinks, wine and beer without a price limit. When my colleague wanted to order a glass of red wine "Masi Campofiorin", the bartender immediately refused with a cold look, saying "no, it's too expensive". And when we finally confirmed our drink order with him in case there was a mistake, he replied with a serious and unfriendly look: "yes, I heard you", then took the menu and left. I have been to this country several times, stayed in many cities and hotels, and the experience at Amsterdam Schiphol Airport was the worst I have ever experienced in this country to be discriminated by the service staff and manager. Haha.
Original TextTranslation provided by Google