Heimeier
October 4, 2024
My accommodation experience was very bad for the following reasons:
1. No hot water: There was no hot water during the entire stay and I couldn't take a shower. After contacting the front desk, the service staff did not provide any help at all and their attitude was cold and perfunctory.
2. Very poor service attitude: The service staff not only did not solve the problem, but they seemed impatient and had no customer service awareness at all.
3. Poor room conditions: The room was dim and old, looked very old, and the lighting was insufficient, which gave people a very depressing feeling.
4. Cleanliness issues: When cleaning the room, the waiter actually threw my clothes on the ground at will, showing no respect for the guests at all.
5. The room location is unsafe: My room was actually located outside the emergency exit, with only one room around it and a railing next to it, which felt very unsafe, especially at night.
In general, this stay was a very unpleasant experience.
The hotel's hardware facilities and services were far below expectations, especially the safety hazards and service attitude issues. I don't recommend anyone to stay in this hotel.
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