Courtyard Waikiki Beach

Will definitely stay in this hotel again. This has been our go to waikiki hotel.

We were a bit disappointed initially with the cleanliness as there was a stain on the bed sheet upon entering the room. Thankfully, housekeeping changed it within the hour. The place is located in a central location, close to the beachfront at Waikiki, with a partnership with beachfront stores for beach equipment, as well as GoPros, sunscreen, lotion etc. that can be borrowed, included in the resort rate. However, the age of the hotel is really starting to show, it is in need of not just a touch up but an overhaul where possible. To be fair, the price, especially that paid for during this period, was a fair representation especially compared to neighbouring downtown hotels, given you do receive much more space and a kitchenette with microwave in the case of the 1 bedroom suite. However, I would say that I would have enjoyed my stay far more if at least some work was put in to modernise the space. In particular, my bathtub had peeling paint, and the colours of the room need some work.

We love this hotel . Close to everything

Our stay at this hotel was nothing short of frustrating, and I feel compelled to share my experience to warn future guests. The building was under renovation, and the constant sound of drilling and construction noise was unbearable throughout the day. It made it almost impossible to relax, let alone enjoy any downtime. To make matters worse, we were left without electricity for an entire day. The situation escalated when the main pipe burst, causing further inconvenience, and we were forced to move to another hotel overnight. What was most frustrating, however, was the way the staff handled everything (or rather, didn’t handle it). There was no communication from their end, and we weren’t informed of the issue until it was too late. We had to pack up all our luggage to shift to a new hotel, and when we asked if we could simply leave our bags behind and take only essentials for the night, the staff refused. Their lack of empathy and understanding of basic customer service was shocking. On top of that, the staff seemed disorganized, confused, and completely unprepared for dealing with an emergency like this, which should be a core expectation in any hospitality business. This experience was deeply disappointing, and I sincerely hope the management takes the necessary steps to improve their staff training and communication. As it stands, I cannot recommend this hotel to anyone.

Booked a balcony room but didn’t get one. The manager insisted we did, but as you can see in my photos, the so-called “balcony” looks more like something out of a highway motel than what’s shown online. The website photos are misleading. The bigger issue was no hot water. Maintenance told me to run the water for 15 minutes, but it never got hotter than lukewarm. My family couldn’t shower. When I asked to move, the front desk wanted me to check out of my current room before a new one was even ready, and the staff became irritated when I refused. I stay at Marriott properties often, and this was by far the worst experience.