Hyde Hotels in Hollywood

I am very disappointed with the hotel's service experience, those at the reception don't even know speak Spanish, they made me pass my credit card several times while I already pay the whole through Trip.com , They told me it was the guarantee and that it would be returned that it was not, they are several payments that discounted me and double that I don't even know that they are, because they don't give you any settlement that it's what they discount you from the card, write an email to make my claim for reimbursement and yet don't answer me, I told you there at the place they give me the settlement and as early as they said there was no one for check out at that time, it's a lot of money that they discounted me