Luxury Beach Resort

Very nice place and friendly staff !

Our reservation was booked thru *******. Property only offered Valet Parking and was a fee. Common areas of the property were well kept and clean but our unit was disgusting. I’m not sure the floors have ever been washed. There were substances splattered on walls, closet doors and lamp shades. The sheets were thin and tattered as were the mis matched thin bath towels (only one per guest). Bed blanket was stained. What is in the unit is all you get. So you get one roll of toilet tissue and one bag for each trash can. If you need anything else you have to go buy it. My husband got sick with the chills and they couldn’t give me a blanket, was told I would have to call ******* for that! Front staff was ignorant and very unwelcoming. Valet guys were the only friendly staff! We won’t be back…

The 2-bedroom and 2-bathroom condo we rented wasn't prepared for new guests. Hair all over the floor, unwashed dishes, molded showers, dirty floors, toilets and windows. Worst experince ever. When addressed the issue to the building they simply offered house keeping next day. Family and I didn’t feel comfortable to have anyone over after accommodation. The elevators were total nightmare. Waiting everytime 10-15 minutes (longest wait time reached 22 minutes) to get from 27th floor to the Lobby was unacceptable! DISASTER The pool hours are different from the ones published on the web site. Definitely won't be back again!

The ocean was average, the swimming pool was crowded

Family of four in two bedroom condo. Very clean, neat but the same issues as others mentioned. Here you go: 1) elevators are grossly insufficient for building size (10” waits) 2) noise level; condo is next to fire department and an elevated expressway. You absolutely hear sirens (even with all doors closed) and loud exhaust (so many Lambos!) 3) ridiculous rules around beach chairs (2 per room regardless of occupancy; I tried to pay for more and was declined) 4) this is not true VRBO unless the “O” means management company; no internet, malfunctioning tvs, zero support.) 5) they sell day passes to anyone that wants to come hang out at the pool; no, I don’t want to hang out with just anyone. I paid a ton for some exclusivity. 6) non-existent beach 7) best burger ever at their restaurant 8) gym was so-so 9) got in pool once for a five day stay 10) had to wear bracelets that we were asked to wear super loosely for fear of forty lashes on the back; lose your towel card- another forty lashes 11) VRBO nuisance fees were beyond nuts. Wasn’t worth the five grand. Should have stayed at a hotel and gotten real service.

If you thinking about staying here.....DON'T!! If you're already booked, I highly recommend finding somewhere else!! Our family had the worst experience with the staff at the Hyde. We booked a private condo through Air Bnb and while the condo itself was perfect, the rest of the resort was not. I have never, ever been made to feel less welcome or less appreciated by the staff of any place I have ever visited. Our arrival was delayed due to issues at Budget rental cars and when we arrived at 1:30 am we were subjected to the most unfriendly, threatening, dissertation but the woman working at the Owners Desk. She spoke to us as if we were children with a long list of all the "Fines" we could expect to incur being there: "You will be given a bracelet, if you lose this bracelet, you will be fined" "If you're anywhere on the property without the bracelet, you will be fined" "If you tighten the bracelet and it has to be cut off, you will be fined" "You will be given a plastic card in an envelope, if you lose this card, you will be fined". "You will need to give the card to the pool attendant, if you fail to get the card back, you will be fined" "If you do not return the card in the envelope, you will be fined" "If you do not return the pool towels, you will be fined" Valet-"You will be given a blue cardboard notecard, if you lose this, you will be fined" "You have to text us to get your car (amount of time for us to get your car will vary from 2 minutes to 45 minutes) but if your car sits here too long once retrieved, you will be fined". The Pool and Beach attendants were also extremely rude and obnoxious. We tried using the pool first, only to find out that Hotel guests and people who rent units through Air Bnb are basically third class citizens. There was about 1/3 of the pool area open to the dregs like us so we made our way down to the windy end of the pool and set up. Apparently, the wind had blown the "Owners" only sign down and we were quickly and rudely ushered down to the overly full end of the pool. We returned our towels and picked up the precious card so as not to be fined and headed to the beach. My son had already removed his shirt and applied sunscreen and we were quickly shut down when we attempted to walk through the lobby, of course, it was another fineable offense. There were many lounge chairs set up and empty, so we turned over our precious card and got towels, interrupting at least 5 hotel employees looking at their phones and yucking it up with each other, and we were told to sit in the designated not owners section. They had really conveniently set up the chairs lined up in rows so we had a lovely view of the seats in front of us vs. the ocean. There were three of us and when I attempted to sit in an additional chair, I was quickly admonished by a very snarky towel attendant that it didn't matter how many seats were empty, one unit ONLY got two chairs. I offered to move, if and when they