Hau Holbox, Oceanfront Boutique Hotel

Everything was amazing, special mention to Emanuel at the reception who was great with everything especially with the excursions

Enjoyable stay, but lots of room for improvement Service needs work. I’d feel better going with the flow if I hadn’t been paying so much. Our family of 4 stayed in the “deluxe suite” which had a pull-out couch for our pre-teens. We were initially provided no bedding for the couch and not enough towels. Had to request these items multiple times before receiving them. They never replaced our towels—bath mat was soiled and beach towels were gross after three days. The suite is also located right at the entrance/office and staff would have loud conversations right at our window early in the morning. The noise from maintenance issues was also disruptive. One night someone was sawing into concrete until after 9pm. They were also doing construction work during dinner on Valentine’s Day. Restaurant servers desperately need training—like the servers had never eaten a meal before or had coffee, not bringing utensils or sugar/milk to the table until everything had gotten cold. It was essentially self-serve if you wanted these items. They would be well advised to invest in some fans at the restaurant, as the wasp situation at breakfast was out of control. One woman got stung on the mouth while she was having her breakfast. We ended up taking our food to our room after that. The negatives aside, we loved the setting. The food at the restaurant was surprisingly, consistently good. The beach is small, but quiet and a great place to take in the sunsets. Facilities were clean.

It was a great experience.