Citrus Village Villa Hoi An

The worst of the worst places I've ever been to. I went alone. I'm a woman. I went down to the reception at 8pm to ask them to fix the outlet. As you can see in the picture, the phone didn't connect ^^ No matter how much I called, there was no answer. I told them to just ask them to do it tomorrow. I came up and was drying my hair in only my underwear after showering. I was startled by the sound of the door opening and ran out. The man took off his top and the woman held a baby and tried to open the door and come in. No knock? There was no such thing. I was so surprised that I pushed the door and yelled for help. The man in the next room asked what was going on and said nothing was wrong. I was so scared that I blocked the doorknob with a chair. I tried to open the door a second time and came in, and they forcibly filmed me in only my underwear. Seriously, it was so scary and creepy that I called the consulate. They told me to contact the embassy in Da Nang. I did, and they gave me the police number. But I don't speak Vietnamese. I felt like I was definitely at a disadvantage. After calling Grab, Grab arrived and I was trying to leave with my luggage. The door was locked.. I got goosebumps again.. Luckily, Grab called and opened the door for me. I ran away to Da Nang. I requested a refund from Trip.com. It was rejected. The reason was that the accommodation refused. I won't use Trip.com in the future. Do you think I use this because I don't know Agoda or other apps? No money-back guarantee?