Gemini Saigon Hotel

I suspect where I stayed is a subsidiary of the Gemini Saigon Hotel - and it looks nothing like it. There were basically 2 rooms on each floor, with a lift and stairs to get up and down. I'm looking at the pictures on here, and had none of those facilities. I vaguely recall reading that on another site. I was quite happy with my room, and the bed was really comfortable. Yes, there was definitely a lot of street noise - and absolutely no sound-proofing. A pair of earplugs and a pillow over my head and I had no problems getting to sleep. In some ways, I reckon it's false advertising. I booked on ***********. They need to make it absolutely clear which one you're staying at, even if it means more than one listing.

I booked a room at this hotel on Agoda, informing that I would come late. I even messaged them in advance with my mobile number that they could call me if anything. When I arrived at the hotel after midnight, the door was closed so I knocked the door. Then one male staff came out with very cold face, telling me "Do you know what time is it now?" I told him that I informed the hotel already even with my mobile number and he just had to give me a key. He was very rude and behaving as if I had to apologized to him, which made me very pissed so I immediately left the hotel and had to find another hotel. I told this issue to the hotel next day, but the staff was making up a story that I made a big noise in my room, causing problems to other guests, but I actually didn't even enter my room as I was refused to check in by that rude male staff. He is obviously making up the story to cover up his big mistake. Just avoid this hotel at any cost. The staff was rude, and the hotel management even does not try to solve the issue after my reporting. I was very painful to be without a hotel room and had to find another one after midnight. It was really the worst experience I've ever had in my life!!