Gin House Hotel & Apartments

Horrible hotel! Let's start with the fact that they didn't expect us. We stood near the hotel for about an hour, rang the doorbell and the phone. Having called, a girl who doesn't speak English came running, and through the translator on the phone, she said that something had happened in the room we had booked and that she would put us in another one, gave us the key and ran away. Now the room itself: A small room, the TV doesn't work, there's a terrible smell in the kettle, and on top of that, there are no dishes to drink tea. Cleaning the room is a separate art form. There is someone's forgotten sock between the wall and the bed, the bathroom is so dirty that it's scary to take a shower. Thank goodness there was toilet paper at least. There is a crack in the door of the room, through which you can basically see what's going on inside. There is a window that opens onto the hotel corridor and which doesn't close. We never saw any hotel employees during our 2 days of stay. No one showed up at the reception after check-in during this time either. In the end, we paid for one room, got another, no apologies, no compensation for the difference in cost. The elevator, as stated for 7 people, which can withstand 500 kg, only our 2 suitcases fit in it. Disgusting hotel, no service, I do not recommend it to anyone.

The room is clean, the owner is very nice, the front desk can store luggage for free, and he even brought a fan for me when I was resting on the sofa at the front desk. There is a washing machine in the room, which is a great living experience.

This was my first time booking a room by myself. I thought the reviews were good and it had 5 stars. However, on the first day I moved in, I found that the mineral water at the bedside had been opened. At first I thought it was a thoughtful service, but after opening the second bottle, I found that it was tight. Who would dare to touch the opened bottle of water? Come again! When I opened the refrigerator, I saw a can of water with only a little water left. I had no idea what the point of putting it there was? Is it for us to drink? Or was it taken away uncleanly? There is a wifi password on the wall but no account number is provided! In order to find this account, I kept looking for the counter staff, but there was no one at the counter. I called the customer service phone but no one responded. Someone finally responded in the middle of the night, and it turned out that the password was completely different from the password posted on the wall! ! Damn it, are you kidding me? The experience is very bad! !

Check-in was very fast, the room was very clean, and it was very comfortable to live in. The bed and sofa were very comfortable. There is a supermarket nearby, which is very convenient for shopping and eating. If I come to Ho Chi Minh again, I will be very happy to stay here again, but it is recommended to add the contact information with the counter first to facilitate finding someone