The Rice Hotel

Not bad, but it's too lively at night

This is the worst hotel I have ever stayed in. The hotel was booked a month in advance. When I arrived at the front desk to check in at more than 11 o'clock that night, the front desk staff informed me that due to technical problems, the room I originally booked could not be provided. The hotel had no other rooms available, but they could arrange a hotel room of the same company in another location for me. After waiting for more than 10 minutes, the front desk staff slowly took me to a very noisy and messy inner street. The whole street was full of nightclubs, bars, and nightclub employees soliciting business. The so-called other branch room of the hotel staff was right upstairs in the center of the street. Deafening nightclub music could still be heard in the room. That night I asked to cancel the order on the app, but the hotel ignored it. I called the front desk the next night and the front desk said that they would inform their manager and give me a satisfactory answer. I booked a total of 3 nights. I did not enjoy any breakfast and did not ask for room cleaning. But they did not give me new drinking water and replenish toiletries every day like other hotel services. I needed to call the front desk every night for them to replenish them. On the last night, the front desk could not enter the supplies storage room because the cleaning staff had gone off work, so they could not give me drinking water and toothpaste. Because I could not cancel the order, I asked for a partial refund of the booking fee. The front desk told me that the manager would explain the situation to me on the morning of my check-out and that he would be at work at 7am. However, when I checked out at 9am, the manager did not show up and told the staff that they could not give me any refund or compensation because I had stayed for 3 nights and had breakfast but I had not eaten it. Moreover, I did not check in on the same day and refused their room allocation arrangement, so they refused my request. I was very angry. At first, I decided to book this hotel because the reviews said that the environment was quiet and the hotel service was good. However, when I actually checked in, the experience was very bad. The street downstairs was not only noisy and crowded, but also unsafe for a girl. The unreasonable reason for the hotel's refusal to make any compensation was really unreasonable and far-fetched. Tourists are not recommended to book this hotel.

It was clean and the location was great!

Friendly and thoughtful service