Vietnam 여행
January 8, 2025
I was extending my stay for another night through Trip.com, but I don't know if it was a system error or some other problem, but despite asking for payment confirmation several times, they woke up the person who was sleeping and checked the payment information again, and even gave me the payment details from the credit card company, but they kept suspecting me. It was just a simple problem due to time delay, but they couldn't stand it and kept suspecting the customer and treating them rudely. In particular, the large female employee was very rude. They passed on the problem that should be resolved by Trip.com and the hotel to the customer. I checked out in the evening because of the very amateurish employees. They really need to educate the employees. I have nothing to say.
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