Lai Ly Van
December 24, 2024
The bed sheets were dirty with many stains, the towels in the room were almost very old
The room was not soundproof, the cleaning lady outside was cleaning with a walkie-talkie, disturbing my sleep 😞
I checked in quite late, the receptionist informed me that the room I booked had a broken sewer pipe or something and asked me to transfer to Nguyen Cong Tru branch... I think the hotel should have emailed me in advance to let me know about these issues and let me find another hotel to book, not wait for me to arrive and then put me in a fait accompli situation, I had something to handle at Co Giang branch so I booked a hotel in that location for convenience, I was very upset with the way the hotel worked...
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