VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group Reviews
VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group
1-6, Matsubaracho, Minami-ku, Minami Ward, Hiroshima City, Hiroshima Prefecture, 732-0822, JapanView Hotel Details
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VIA INN PRIME HIROSHIMA SHINKANSENGUCHI JR-West Group Guest Reviews
4.6/5
Great
122 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(122)
Positive reviews(121)
Reviews with photos/video(19)
Clean and tidy(36)
Easy to get around(16)
Convenient for shopping(12)
Near shopping area(11)
Great value for money(10)
Relaxing hot springs(7)
Perfect for business trips(6)
Delicious breakfast(6)
Negative reviews(1)
lucky33
Double Room
Stayed in Nov 2024
Family
19 review
4.5/5
Great
Posted on Jan 28, 2025
The hotel is located beside the Hiroshima station. It is clean and have everything you need for a restful stay. Very good staff and helpful. I definitely will stay here if I am in Hiroshima .
Response from Property: Thank you very much for staying at our hotel.We hope you had a relaxing time during your stay.We would be very happy if we were able to help you recover from the fatigue of your trip.Please use our hotel again if you have the opportunity.
Christine Lam Lai Hwa
Deluxe Twin Room (for 2 People Use)
Stayed in Nov 2024
Family
5 review
4.5/5
Great
Posted on Dec 12, 2024
Ken ouichi was responsive in following up my lost-and-found necklace which I have misplaced in my hotel room. I was not hopeful to get it back but to my surprise, I got a note from Ken who notified me that they found it. Needless to say, I was overjoyed to have it back. Thank you, Ken!
Response from Property: Thank you very much for staying with us.We are relieved that your precious necklace was found.We hope that you will use our hotel again if you have the opportunity.Thank you for taking the time to post your review.Manager, Viainn Prime Hiroshima Shinakansenguchi
Guest User
Single Room(B)(for 1 Person)
Stayed in Sep 2024
Couples
9 review
4.7/5
Amazing
Posted on Oct 23, 2024
Very nice hotel. The rooms were a bit small, but quite standard for Japan. The breakfast was in the nearby coffee from a fixed menu.
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi. We are very happy to receive such a high rating and to hear that you were satisfied with your stay. We will continue to strive to further improve our services without being satisfied with the status quo. Thank you for taking the time to post your review. We look forward to seeing you again.Manager, Via Inn Prime Hiroshima Shinkansenguchi
Kei Him
Single Room(B)(for 1 Person)
Stayed in Jun 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 22, 2024
I had a wonderful stay at the hotel! The location was perfect, with easy access to local attractions and restaurants. The room was spacious and clean, featuring comfortable bedding that ensured a great night’s sleep. The staff were incredibly friendly and accommodating, always ready to assist with any requests.The hot spring bath of the hotel was relaxing and inviting, making it a perfect retreat. I would highly recommend this hotel to anyone looking for a pleasant and memorable experience!
Response from Property: Thank you for staying at our hotel.
We are very grateful for your feedback regarding our staff, location, facilities, etc. We will continue to strive to further improve our service.
We look forward to seeing you again.
ViainnPrime Hiroshimashinkansenguchi
manager
Guest User
Double Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Very convenient to get to train station. Public bath must try
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.Did you have a relaxing time during your stay?We look forward to seeing you again.Thank you for your post.Viainn PrimeHiroshima Shinkansen Exit Manager
Guest User
Single Room(B)(for 1 Person)
Stayed in Feb 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2023
Great location, relaxing onsen, room was very clean.
I was so tired when I arrived Hiroshima but all gone because of Onsen and fluffy bed!
Thank you for providing super services!
Response from Property: Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi. We are very happy to hear that you were satisfied with your stay. We look forward to your next visit. We look forward to welcoming you back to JR West Via Inn Hotels in the future. Thank you for taking time out of your busy schedules to post. Via in Prime Hiroshima Shinkansen Gate Manager
Guest User
Single Room(B)(for 1 Person)
Stayed in Apr 2023
Business travelers
3 review
3.5/5
Posted on May 28, 2023
I booked breakfast and they only open at 0630 am . Had to catch my flight so could not make breakfast . They promised a refund but it never came
Response from Property: Thank you for using Via in Prime Hiroshima Shinkansenguchi.We are sorry that you were not able to eat breakfast. We will use your feedback as a reference in the future. Thank you for your contribution.Via in Prime Hiroshima Shinkansen guchi
Guest User
Single Room(B)(for 1 Person)
Stayed in Apr 2023
Family
28 review
5.0/5
Outstanding
Posted on May 12, 2023
Very clean rooms, hotel just nearby to the train station (but super quiet) so convenient for traveling!
Response from Property: Thank you for staying at Via inn Prime Hiroshima Shinkansenguchi. We are glad that you were satisfied with the location and facilities of our hotel. We are looking forward to seeing you again. Thank you for taking the time to write a review.Via inn Prime Hiroshima Shinkansen Guchi GeneralManager
littlemiss
Double Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The location is convenient, about 3 minutes away from Hiroshima Station.
It's not too crowded for two people to stay. The double bed was bigger than expected.
The room is as shown in the picture, and the bathroom facilities are new and clean. There is a bathing area on the tenth floor.
Automatic luggage storage is very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansen-guchi.
We are very happy to receive so many compliments.
The entire staff looks forward to using your services again.
Thank you for taking the time to post in your busy schedule.
viainnPrime Hiroshima Shinkansen Exit
Jinyeyaowen
Single Room(B)(for 1 Person)
Stayed in Nov 2024
Couples
64 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel is close to Hiroshima Station, and it is very convenient to travel. The room is OK for 2 people. Toothbrushes, coffee, and tea bags are available by the elevator in the lobby. Combs and razors need to be paid for. The included breakfast is a set meal provided by the coffee shop next to it.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.
Did you have a relaxing time during your stay?
Thank you for your high evaluation of the convenience of our hotel.
We will continue to work hard to make the hotel more comfortable for customers.
We look forward to your next visit.
Thank you for your review.
viainnPrime Hiroshima Shinkansenguchi Manager
Anonymous User
Single Room(B)(for 1 Person)
Stayed in Nov 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The location is very good. The room is not too big or too small. The hygiene is good. There is a large bath on the top floor for relaxing. The price/performance ratio is very good. The only drawback is that you can’t visit Hiroshima for too long.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel.
Thank you very much for your high praise and praise.
Our entire staff will continue to work hard to improve our services to further meet our customers' needs.
We look forward to seeing you again.
Thank you for taking time out of your busy schedule to post.
Viainn Prime Hiroshima Shinkansen Gate Management Office
yukwok
Double Room
Stayed in Sep 2024
Couples
13 review
4.5/5
Great
Posted on Oct 17, 2024
The hotel is very close to the JR station, making it convenient for travel. There are AEON, Lawson and 7-11 nearby. I stayed here for three nights. The environment is quiet and I feel comfortable.
Original TextTranslated by Google
Response from Property: Thank you so much for being with us this time.
We are delighted to receive your compliments on our hotel's amenities.
We will not be satisfied with the status quo and will continue to improve services and beautify facilities.
If you have a chance, please stay at our hotel again.
Thank you for taking the time to post.
ViainnPrime Hiroshima Shinkansen Gate Manager
Leo Dirk
Single Room(B)(for 1 Person)
Stayed in Jul 2024
Business travelers
4 review
4.5/5
Great
Posted on Aug 30, 2024
It's very close to the station, so it's very convenient. The rooms are clean.
I had breakfast at Komeda Coffee in the morning.
I had originally planned to stay two nights, but due to the typhoon, I only stayed one night.
I'd like to stay here again the next time I go to Hiroshima.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.
We are very pleased that you were satisfied with the location of our hotel. All of our staff will continue to strive to further improve our services, without being satisfied with the status quo, so if you have another opportunity to visit Hiroshima, we hope you will visit Via Inn Prime Hiroshima Shinkansenguchi again. Thank you for taking the time to post your review.
Manager, Via Inn Prime Hiroshima Shinkansenguchi
Pong shun
Single Room(B)(for 1 Person)
Stayed in Jul 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Aug 5, 2024
It is only a 3-minute walk from Hiroshima Station. The location is very convenient. There is a coffee shop downstairs and a convenience store opposite. The only small improvement is that there are only two elevators in the hotel. If you check out the time, it will be easier to be full, but Although the facilities in the hotel are small, they are well-equipped, the air-conditioning is very strong, the hotel staff are also attentive, and the hot springs are also divided into indoor and outdoor areas
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us.
We are delighted to receive your compliments on our hotel's location.
We also want to thank you for giving us your highest rating.
We will not be satisfied with the status quo and will continue to improve services and beautify facilities.
Thank you for taking time out of your busy schedule to post.
ViainnPrime Hiroshima Shinkansen Gate Manager
KYOKO
Single Room(A) (for 1 Person)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
This was my first stay in Hiroshima.
It was close to the station, and the large communal bath and open-air bath were great. I'd like to come back to Hiroshima for sightseeing.
Original TextTranslated by Google
Response from Property: Thank you very much for using Via Inn Prime Hiroshima Shinkansenguchi.
All of our staff are very happy to receive so many compliments.
We will continue to strive to be a hotel where you can stay even more comfortably, without being satisfied with the status quo, so if you have another opportunity to visit Hiroshima, please stay at Via Inn Prime Hiroshima Shinkansenguchi.
Thank you for taking the time to post your review despite your busy schedule.
Manager, Via Inn Prime Hiroshima Shinkansenguchi