Velora Hinton, an Ascend Collection Hotel

We stayed at Quality Inn and had a very good experience the rooms were very clean and spacious. The front desk staff Dipanshu was helpful and very polite. Will surely recommend the place for good quality and service and shall come back again.

We stayed the night of august 8 coming from calgary. But first i booked the hotel on the 31st of july around 4:52pm and i phoned the front desk to book me 2 rooms seens she said thats ok theres 2 rooms for a double queen size bed and she just said she will be reserving it for me. So i hang up the phone and got a reservation notice for only one room, and i phoned her again to verify that it was 2 rooms, and she said she will fix it, i called in the third time and ask for a third room if possible she said she doesn't have available room which is fine and before i hang up ang verify the 2 rooms i reserved again she said she already reserved it. but apparently when we arrived at your hotel theres only 1 room has been reserved for us. Its so dissapointed and stressfull that around 12am at that time we are looking for a hotel for my brothers family to stay. The night audith front desk guy told me that he will try to talk to the manager if we can get discount. Butww when i talked to the morning shift fornt desk if she knows about what happen to us the night audith didint endores on theri logbook what happen, so no one will ever know what happen to us.Even my bill was wrong the lady that im mentioning on the first time i called said it was $250 for the room including the tax now what im seing on the reciept its $275. so is she even trained for the desk because shes creating some false information maybe? And also when she were on her shift while im talking to her she's using airpods and i think she's talking to somebody at that early on her shift. Emailed the manager of the hotel it seems like their not taking actions to this so i wrote down a review. Even the other establishment's there in hinton are saying this hotel sucks!.

I stayed twice with this establishment between 04 and 10 Aug 2023. I dealt with Richelle at the Front Desk and she was absolutely amazing. Friendly, helpful and able to accommodate me with a smile. On this particular trip, I stayed in two rooms, one with two Queen-sized beds and one King-sized bed. The rooms were clean, and all appliances worked, the fridge was already pre-chilled. The beds were quite comfortable, and the pillows were the perfect softness for me. Their location is perfect for finding places to eat and fuel. The view of the mountains was breathtaking. I had asked Richelle for a pizza place (not big chain), and she recommended Gus' Pizza. She nailed it. The pizzas arrived hot, exactly as ordered and woah, the amount of toppings. Pricing for a pizza of this quality was exactly what I would have expected. Also ordered onion rings, and they are of the tempura batter style. They tasted precisely what I was looking for. Checkout was easy and uncomplicated. I would definitely stay here again.

We preordered a cot with the sofa bed queen room, the queen bed was a double/full not queen, the sofa bed was horrible and there were dirty tissues and dirt and who knows what else under the sofa, we never received the cot they didn’t book it as requested and we got a big F-YOU. After waking up to my kids on the floor at 3:30am and trying to accommodate them getting some sleep we started looking elsewhere! The toilet paper was wadded wet and was disgusting with no backup to be seen. Needless to say we ended up at the BCMI where Courtney, Brandy and Kim made our stay very pleasant! BCMI Hinton has clean rooms the best staff and the most amazing continental breakfast! They allowed us an early check in as staying in the quality inn past that wasn’t happening. DO NOT STAY AT THE QUALITY INN!!! Quality Inn Hinton has hot to be hand down the worst hotel experience we’ve ever had as a family!