2-Star Hotels in Highlands Ranch

The front desk associates were wonderful so accommodating and helpful always cheerful and had a kind word to say. The only downside was the GM who was constantly rude, made myself and husband feel unwelcome and was not understanding even after explaining that my husband does freelance remote work and though he gets paid at different times during the day from his clients we always paid our room. Though since it was not paid on her time she was completely unprofessional.

My stay was great I was never hassled about anything everything worked, and I felt comfortable and safe. Too bad the breakfast is suspended because of the plague sigh although drinks are still available tho as for single women good luck... sp**** comes to mind.

Revel in relaxation at Residence Inn Denver Highlands Ranch! Our hotel in Highlands Ranch, CO with an outdoor pool puts guests minutes away from local corporations like Lockheed Martin, Boeing, CenturyLink and Visa, plus popular attractions including Chatfield Park, Red Rocks Amphitheater and of course, downtown Denver. After a long day, retreat to spacious extended-stay suites in Highlands Ranch, CO with all the comforts of home, including full-size kitchens with modern appliances, cozy dining areas and separate lounge areas with sofas and HDTVs. Start your morning at our hotel in Highlands Ranch, CO with a free hot breakfast buffet. Kick your downtime at our hotel near Littleton, CO up a notch with a trip to our onsite fitness center, games of basketball or tennis on our flexible Sport Court, or a swim in our refreshing outdoor pool. Maximize your stay at our corporate hotel in Highlands Ranch, CO.

The front desk guy at check-in was a little slow - he had disappeared somewhere into the back, and it took him a while to come out to help us. There was a line several customers deep before he showed up. Once he came out and helped us, the process went quickly. The room was nice - all rooms are ”suites” and have a sitting area beside the bed area. The bed was huge and SO comfortable! We didn't utilize maid service since we were only there one night, but the room had been sanitized and was clean when we got there. (Signs are stating the room had been ”sanitized for your protection” in several locations.) There is no room service at this hotel, but many restaurants are close by for dining. We had a nice stay and will stay here again. We frequent this property once a month and have always had the same experience. I can recommend this hotel.

Our trip was for a 3 night stay in Highlands Ranch, CO from NJ for a family event. We arrived at 1:20pm tired and hungry, and asked if we could check in early. Room not ready (understandable as a lot of places in the service industry are short handed) but, ok, we will go find somewhere to eat. Front desk attendant was helpful in that aspect. We returned at 2:40 and still not ready. We waited in the lobby for an HOUR and 15 minutes to FINALLY get our room! That was close to an hour and 1/2 PAST the check in time. While waiting I was looking up other places in the area to stay but to no avail as there were events in the area that sold out local hotels. The front desk staff were very substandard for a Hilton. Very unprofessional and my sister and I said our trip would have been paid for in full if we had a dollar for every time they said,”I’m sorry or I apologize” to, not only us, but to other guests, we could over hear while we waited over an hour to check in. Also, “ I will have to ask my manager but he/she isn’t here.” We heard that one a few times during our stay and passing by the desk. I don’t know that a manager was ever present. After 2 confrontations with the front desk we finally were able to check in. I have stayed at other Home2 Suites in other states and none of them were as bad as this one! The room was clean and the bed was comfortable (pillows were a little too soft for my liking). HOWEVER…the bed had a top sheet, a thin blanket(what I thought it was) and a bedspread. After the first night I realized what I thought was a thin blanket was actually a DUST RUFFLE between the top sheet and the bed spread!! (Picture attached) Who uses a dust ruffle as a blanket??!! When we pulled out the couch bed we could not locate the bedding for it. After a trip to the front desk and asking a very rude young woman (spoke to me like I was a 5 yr old) where the bedding is located I returned to make the bed. They give you a fitted sheet, a top sheet, a thin cotton blanket, and NO pillow cases! The bathroom was fine and no problems with the shower but don’t expect any room cleaning service or fresh towels! We had to go to the incompetent front desk staff again and ask for towels and more toilet paper. The breakfast is still using Covid precautions with no hot food other than Oatmeal packets and individually wrapped breakfast sandwiches that you have to heat up in the VERY DATED microwave. The fruit was bananas and oranges and if you didn’t get there before 7:30 you weren’t getting any fruit! We managed through our 3 night stay but we will not return to this one again. The hotel is in a great location but that is really all it had going for it in my opinion!