China / Guangxi / Hezhou / Pinggui District / Huangtian Town Road Huacun Longdong Road No. 2, Pinggui District, Hezhou, Guangxi, ChinaView Hotel Details
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Guangxi Tianmu Banshan Hot Spring Resort Guest Reviews
4.5/5
Good
378 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(378)
Positive reviews(349)
Reviews with photos/video(162)
Relaxing hot springs(106)
Classy environment(64)
Perfect for kids(27)
Friendly front desk staff(19)
Great air circulation(17)
Tasty food(13)
Loved the view(8)
Has facilities for children(7)
Negative reviews(29)
Guest User
Elegant 2-bed Room
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Excellent service which exceeds our expectations. Well managed and nicely set up hot spring resort offers free drinks, snacks, and fruits. Hotel restaurant serves good choices buffet breakfast and dinner. All staff are polite and friendly. This is the second visit. We come back again soon. 👍🙏😘
Response from Property: 尊敬的賓客,感謝您選擇入住廣西天沐伴山温泉度假村,並且分享了您的住宿體驗。我們十分榮幸您對我們房間衞生和度假區環境表示認可,我們的團隊一直致力於提供及時響應和個性化服務,讓每位賓客都能感受到家的温暖和舒適。您的認可是對我們工作的最大鼓勵和動力。再次感謝您的分享和建議,希望在未來有機會再次為您服務,為您帶來更完美的入住體驗
Guest User
2-bed Room With Mountain View
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 5, 2024
It's so comfortable to live in a fairyland-like hotel😌
Facilities: The hotel is newly opened, everything is very new.
Sanitation: Super clean hot spring hotel facilities
Service: The service is quite good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort. Your praise is the best reward for our efforts and the driving force for our continuous improvement. We will continue to provide high-level services and look forward to your visit again to share more good times with us.
guoguo @
2-bed Room With Mountain View
Stayed in Apr 2024
Travel with friends
40 review
4.0/5
Very Good
Posted on May 4, 2024
Beautiful environment, fresh air, spacious and bright rooms, free fruit, milk and sugar water. The hygiene is OK. But the restroom in the lobby is very dirty, some people wear swimsuits to eat in the buffet restaurant, which is embarrassing, the waiter doesn't care, there are typos in the elevator posters, and they don't correct them. It feels like a cultural desert.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort. We are very happy to hear that you approve of the environment of our outdoor pool and free snacks. We are always committed to providing every customer with a good accommodation and play environment. Comfortable and clean rooms and good service attitude are the tenet of all our employees. We will also arrange staff to check the problems you raised. We look forward to your visit again!
Guest User
2-bed Room With Mountain View
Stayed in Apr 2024
Travel with friends
62 review
4.5/5
Great
Posted on May 4, 2024
In Guposhan, deep mountains and green forests, the air is fresh. The hotel service is good, the hot springs have sufficient supply of fruits and drinks, the room is sent with fruits, and the evening is sent with tangerine peel and mung bean soup. Breakfast and dinner are rich in variety and taste good, especially dinner, the quality is good, and the cost performance is high! The hotel is new, and the room has a stimulating decoration smell, which is a bit regrettable! On the day of check-in, a bonfire party was organized in the evening. The atmosphere was lively and the host was very dedicated. Although the voice was hoarse, he sang and danced until the end.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort and sharing your stay experience. We are always committed to providing guests with cost-effective service experience, so that every guest can feel our sincerity and care. The fresh air, good service and free fruit you mentioned are exactly what we strive to create for guests. We are very happy that these details have been recognized by you. Thank you again for your feedback and suggestions, which are crucial for us to continuously improve and enhance our services. I look forward to having more opportunities to serve you in the future, and hope that every stay will bring you a more satisfactory and comfortable experience.
winkey1680
2-bed Room With Mountain View
Stayed in Apr 2024
Family
29 review
3.7/5
Posted on May 3, 2024
This hotel is quite interesting. It has not been opened for long. Theoretically, it is relatively new and should not have a low rating. I went there and found out that there are reasons. First of all, the good thing is that it is the only hot spring hotel near Guposhan Mountain. You don't have to go back and forth to the city. The hot spring pool has many facilities for children. It is also relatively new and is in the valley. The air around is particularly good. The disadvantage is that the guest room and the lobby are not together. You have to walk out of a place similar to a community. It is obvious that they sold commercial housing by selling hot springs and environment and then rented it back. Therefore, the room decoration is about three-star standard. The service is basically very slow, very slow, and very slow. The bed is hard and my bones hurt. The high pillow makes me sleep poorly. The room smells damp. The room price of seven or eight hundred a night is really a bit bullying. The extended car at the door is hanging with a Guangdong B license plate for taking pictures. It should be developed by a group of more intelligent bosses in Shenzhen. They want to do real estate and want to run a hot spring hotel, but they are not doing well.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Guangxi Tianmu Banshan Hot Spring Resort. First of all, I am very happy that the hot spring pool and environment can be recognized by you. Regarding the decoration and other issues you raised, we promptly arranged personnel to check the room problems. Once again, I deeply apologize for your experience during your stay. I hope you have the opportunity to stay in our hotel again and see our improvement!
Nigulasichiyu
Elegant 2-bed Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on May 1, 2024
The new hotel hot spring has complete facilities and equipment, the service is great, everyone is very polite! The breakfast is delicious, and there are dozens of special pools for hot springs.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort. The complete facilities and excellent service you mentioned are exactly what our entire staff always maintains. We are very happy that these have been recognized by you and look forward to your next visit!
Guest User
Elegant 2-bed Room
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 30, 2024
We chose the newly opened Tianmu Hot Spring for a gathering with friends. We upgraded the room for free, and were given good night desserts and fruits. There were also medicinal bath bags in the room. We could enjoy the private space in the room. The cave pool was unique. The staff was friendly and polite. It is recommended to add a mirror in the room for the convenience of guests.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Guangxi Tianmu Banshan Hot Spring Resort and taking the time to share your comments. The room contains a hot spring pool and the cave features of the hot spring area, as well as the high-quality service of the staff, which is exactly what our hotel requires. We are very glad that these can be praised by you. We will also follow up on your suggestions to improve the hotel. You are very welcome to visit next time.
Guest User
2-bed Room With Mountain View
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Location: This hotel is 20 kilometers away from the city, not far, and can be reached in more than half an hour. The road from Huangtian is quite easy to walk. The hotel parking lot is at the entrance of the hotel. Just find a parking space and park in.
Lobby: It is quite large. The hotel lobby is on the right hand side of the door, and the hot spring entrance is on the left hand side. The front desk guy learned that it was my birthday on the day of check-in and said that there would be a surprise delivered to the room in the evening. I am looking forward to it.
Room: As the name suggests, the mountain view room has a balcony facing the mountain, and there is a large open space between the mountain and the balcony, so the privacy is OK. The room is quite large and the whole room is very new. There is a hot spring pool on the balcony. You can just boil water and put it in. It is best to put it in half an hour in advance. The pool is very deep. You can also put water in while waiting, and get some snacks to eat and drink next to it. The hotel sent a fruit milk in the afternoon. It is just that there is a lack of a dressing mirror outside the bathroom, which can be improved.
Hot spring: It's interesting to soak in the hot spring in the rain. The locker room at the hot spring center is very large. There are many cabinets as soon as you enter, and there are showers and hair dryers. After the locker room, you will reach the outdoor hot spring. The road before you get outdoors is indoors and you don't have to get wet in the rain. It's much better than the old hot spring in Luhua. The old hot spring had to go downhill and smelled like a pig pen. There are quite a lot of pools, and there is a large hot spring swimming pool in the middle. It is recommended to bring swimming goggles and a swimming cap. There is also a rockery on top, and there are several pools in the cave, with some lights. I still like the pools on the rockery. There are more than a dozen on it. The air is much fresher. You don't have to worry about getting wet in the rain when you nest in the rocks. The temperature is hot enough to soak. You can soak in the pool on the mountain in the afternoon of the day you check in, and soak in the pool next to the swimming pool after 9:30 the next morning, because the water on the mountain is still slowly draining in the morning, and the pools at the bottom of the mountain are full, so there are few people, which is just right. In the hot spring center, there is no other consumption except for the grilled sausage for 5 yuan each. You can eat fruits, peanuts, sweet potatoes, corn, etc. in the hot spring station to restore your physical strength. There is also hot tea to drink. The corn is so sweet. Surprise: A little shocked. They gave me a fruit plate, birthday noodles and a gift box. There were noodles and cups inside. The fruit plate was also engraved with words. It was thoughtful. Several people brought something in. It was the first time to celebrate birthdays like this in so many years. It was a big show. I was drowsy after the meal, but after the gifts, I was full of energy. I opened a book and went to the pool to soak. The beautiful woman who came in also wished me a happy 18th birthday. If you can say it, just say more. After I came back, I told my dad that he asked me to take him to his birthday. I didn’t forget my original intention.
Original TextTranslated by Google
6/17
Response from Property: Dear guest, thank you for choosing to stay at our Guangxi Tianmu Banshan Hot Spring Resort and for taking the time to share your experience so carefully. As a distinguished guest of the hotel, your recognition of our service has always been our goal and motivation! I am glad that you spent an unforgettable and joyful birthday here. From the words between the lines, I seem to feel the atmosphere of warmth and happiness. We will spare no effort to continue to work hard to bring guests a more perfect experience! I wish you a smooth work and a happy life!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Self-service snacks, fruits, and bottled drinks:
The hotel offers many surprises. First, the room was upgraded to a hot spring room, then fruit snacks were provided, and finally desserts were provided in the evening. The hotel also patiently responded to guests' questions. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort and sharing your stay experience. The services you mentioned are in place, and the buffet snacks and desserts are provided. These are exactly the comfortable stay environment we strive to create for our guests. We are very happy that these details have been recognized by you. Thank you again for your praise, which is very important for us to continuously improve and enhance our services. I look forward to having more opportunities to serve you in the future, and hope that every stay will bring you a more satisfactory and comfortable experience!
Siyueqiangweitian
2-bed Room With Mountain View
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 21, 2024
The hotel is very new, and the facilities need to be improved. The hot spring water is real, the hotel dares to guarantee it! What is surprising is that the drinks in the hot spring are free, the Liquan beer in the buffet is free to drink, the bath salts and soaking bath bags in the room are free, and peach gum papaya milk syrup is also given! You can see the sincerity of the hotel! When we left Hezhou, the hotel staff also gave us a ride. Thank you so much!
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for choosing Guangxi Tianmu Banshan Hot Spring Resort and sharing your stay experience. The hotel you mentioned is very new, the service is in place, the drinks in the hot spring are free, and the bath bags in the room are free. These are exactly the comfortable stay environment we strive to create for our guests. We are very happy that these details have been recognized by you. Thank you again for your feedback and suggestions, which are crucial for us to continuously improve and enhance our services. I look forward to having more opportunities to serve you in the future, and hope that every stay will bring you a more satisfactory and comfortable experience.
Erming🐯
King Room With Bathtub With Mountain View
Stayed in Mar 2024
Couples
12 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The room was very good. The private hot spring bath on the balcony of the room was unlimited. We used three pools. The dinner and breakfast buffets were also very rich! The buffet dinner was really good! The front desk lady also reminded me that the buffet dinner was 50 yuan per person, so I bought it! The mineral water was not enough, and I wanted to contact the customer service to send 2 bottles of water to the room for payment. The customer service lady said that if I needed a few bottles, I could ask them to send them up. It was free. This is the service you need in a 5-star hotel😊
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Guangxi Tianmu Banshan Hot Spring Resort and leaving such a positive and detailed review! We are glad to know that you are satisfied with the hotel's private pool and buffet dinner. At the same time, we will share your good comments with the whole team as a driving force for our continuous improvement and pursuit of excellence. Thank you again for your support and affirmation. We look forward to welcoming you again in the near future and continue to provide you with quality service and unforgettable stay experience. I wish you a happy life and a smooth journey!
Guest User
King Room With Bathtub With Mountain View
Stayed in Mar 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Apr 7, 2024
There was a thunderstorm on Gupo Mountain the day before, so I rushed to Tianmu to check in at 11 a.m. the next day. I was not disappointed. Manager Chen warmly welcomed the upgraded room type, and the service staff were dedicated and courteous. The hotel is newly opened, and the in-room equipment is all new. It is particularly safe to use. Because it is a hot spring theme hotel, the planning in the soup pool area is complete and rich. There are various herbal soups, and there is also a specially imitated karst cave soup pool. I can only say The hotel design is very thoughtful. The only flaw is that the breakfast is a bit simple and hasty. There is nothing to eat except flour porridge. It is recommended to cancel the meal and lower the room price. It should be a more friendly high-end hot spring restaurant [Rose]
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Guangxi Tianmu Banshan Hot Spring Resort and giving such a high evaluation of your accommodation experience. We are very happy to learn that you have praised the attitude and etiquette of our service staff, and at the same time recognized the facilities and environment of our resort. Thank you very much for your suggestions on our breakfast. We look forward to welcoming you again in the near future and continue to provide you with high-quality services and unforgettable accommodation experience. I wish you a happy life and a smooth journey!
Guest User
Twin Room With Bathtub Mountain View
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
It's clean and hygienic, the service is friendly and polite. We also upgraded the room for free. The midnight snack was delivered to the room, it was sugar water, but there were no other varieties, and there was no ** takeaway around.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you very much for choosing Guangxi Tianmu Banshan Hot Spring Resort and for giving such a high evaluation of your accommodation experience. We are glad that you appreciate the complimentary midnight snack. Our catering team always strives to provide a variety of food options to meet the different needs of guests. Thank you again for your support. We look forward to seeing you again!
Guest User
Twin Room With Bathtub Mountain View
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Every staff member of this hotel has a very good attitude, from the front desk guy to the hotel vice president. The hot spring is very unique, in the form of a cave, and the room is very clean! I sprained my foot while taking a hot spring bath, and I didn't tell the hotel until the next day. The vice president personally came out to express his condolences and understand the situation, and arranged for the staff to take me to the hospital for an X-ray. He didn't shirk his responsibility at all! I am very satisfied! Thumbs up for every staff member👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Guangxi Tianmu Banshan Hot Spring Resort and sharing your accommodation experience. We are very honored that you have recognized the enthusiastic service of our staff, especially the affirmation of our front desk service and leadership service. Our team has been committed to providing timely service and assistance. It is our due responsibility not to shirk responsibility for your sprained foot in the hot spring. Your recognition is the greatest encouragement and motivation for our work. Thank you again for your feedback and suggestions, which are crucial for us to continuously improve and enhance our services. I look forward to having more opportunities to serve you in the future, and hope that every stay will bring you a more satisfactory and comfortable experience.
Guest User
Twin Room With Bathtub Mountain View
Stayed in Feb 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The hotel environment is good and it is very comfortable to soak in the hot springs. In particular, the service attitude of the boys and girls is super good. Not only did they help us upgrade to the hot spring room for free, but they also gave us a lot of small gifts, including fruits in the store, chicken soup before bed, and drinking water. The service is really first-class, mainly because the boys are handsome and sweet. It was a very good travel experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your pleasant stay experience. We are glad to know that you like the hotel environment and hot spring experience, as well as the warm service of the front desk team. We are always committed to providing guests with a warm and friendly stay experience. Your praise is the best reward for our efforts and the driving force for our continuous improvement. We will continue to provide high-level services and look forward to your visit again to share more good times with us.