Alexandra C
August 15, 2024
The location was fantastic, and the service at the Hacienda restaurant was outstanding. However, the amenities at this hotel were disappointing. Many outdoor options like kayaking and paddleboards weren’t functioning, and the few available were restricted to specific times with only 30-minute sessions. While my family did have a good time, we ended up exploring outside the hotel for activities. The excursions offered by the concierge were overpriced, so we opted to book on our own. When we rented a cabana for a day, it was surrounded by ants, which affected our experience. The saving grace was the exceptional staff at the Hacienda restaurant. Unfortunately, I wouldn’t recommend this place if you’re looking for an all-around great stay.