Days Inn by Wyndham Hayward Airport

Staff Service: Consistently praised for being helpful, courteous, and efficient .(based on 1 review)

I only like writing positive reviews but when wrongdoing happens it’s very important that travelers beware. I have stayed on this property throughout the years and usually have been ok with each stay just needing a quick place to rest my eyes and shower and move on. The area is to be cautious of as there are street nomads constantly around and the property does have a demographic of business to family travelers with a majority of seedy questionable guests. The property is decently kept at times but then trashy and under-kept on other occasions as it’s never consistent in its appearance and upkeep. The rooms are also kept the same way from clean and tidy to dated, aged and missing furniture so it depends on the rate you paid depends on the room you’re assigned. So this review comes from a very terrible experience I encountered. I made my reservation through a travel site and through Wyndham I am a Diamond member but at times third party reservations are at such large savings it’s not worth using points or status to use perks. When I arrived to check in I was told that I was listed on the do not rent list. I asked why and the reason was that my last stay my friends and I had ruined property during the stay. This is totally inaccurate information so I asked what stay date and reservation was it and the female told me that she didn’t have that information but she remembered me. I told her she had mistaken me for someone else and she was insistent it was me. I asked for proof and she refused to provide it and stated that I could not check in. I told her that was very odd that I was on the do not rent list and that I had previously stayed on property two nights prior. She said by the way on my previous stay that I had ruined the coffee maker. I thought that was odd as I don’t drink coffee and that I had noticed the coffee maker was missing from the room but it’s usual that furniture and items are never consistent in the rooms. She pulled a broken coffee maker out from beneath the counter to show me a broken machine I have never seen before and she stated she was charging me $50 for it. Which later I did find the charge on my credit card statement, and again refused to check me in and then ignored me. I left bewildered on what had just happened and called Super Travel to explain the situation . They told me they could not refund my stay unless the hotel gave me a letter in writing stating what happened. The hotel would not speak to me and after several emails sent they still would not reply. Super Travel sent the property three emails asking about the situation and the hotel would not reply to them as well. It’s strange that the hotel would not reply to their own travel partner and Super Travel after three months of contacting them about this situation told me there is nothing they can do. It was their travel partner they partnered with and the hotel would not reply to Super Travel or myself yet I’m the one $125 in the hole with no services ren