Gran Hotel Bristol by Kempinski
1 night
Rooms and Guests
1 room, 2 adults, 0 children
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Gran Hotel Bristol by Kempinski

Calle Teniente Rey, La Habana Vieja, Havana, Cuba
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There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).Show More
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hotel overview picture
Last booked 5 hrs ago
Property Description
There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).
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4.2/5
Very Good
Cleanliness4.2
Amenities4.2
Location4.3
Service3.9
All 40 Reviews
Surroundings
Airport: Jose Marti International Airport
(22.0 km)
Train: Estación Central de Ferrocarriles
(1.0 km)
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Rooms

Guest Reviews

Policies

La Habana Gran Deluxe Room

La Habana Gran Deluxe Room

Free Wi-Fi
Wi-Fi in room
Room Details
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La Habana Deluxe Room

La Habana Deluxe Room

Free Wi-Fi
Wi-Fi in room
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Classic Patio Room

Classic Patio Room

Free Wi-Fi
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La Habana Classic Room

La Habana Classic Room

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Wi-Fi in room
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Guest Reviews

4.2/5
Very Good
40 reviews
Verified Reviews
  • Cleanliness4.2
  • Amenities4.2
  • Location4.3
  • Service3.9
Average for similar properties in Havana
Most Mentioned
AI Summary
The reception team, particularly Amanda, provides outstanding, friendly, and professional service, ensuring a comfortable and memorable stay. The location in Havana's heart is elegant and strategic for exploring major attractions.
L‍e‍o‍n‍l‍e‍f‍t
March 15, 2025
硬件不錯,服務和管理太差
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 3, 2025
地理環境優越,比想象的方便
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 2, 2025
入住后居然淋浴間沒有洗髮水和沐浴露,打電話給roomservice,說馬上送到,出門一天累得半死想早點洗漱休息,愣是等了二十多分鐘沒見人影,再打電話又說housekeeping上來了,打開房門等了十分鐘還是不見人影,再打電話就直接掛斷或是根本不接,無奈只好去前台,前台正悠閒的躺著,看到我直接喊樓上扔下來一個洗髮水,沒表示任何歉意。這破酒店的服務也是服了~
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
February 22, 2025
非常一般。不推。
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A‍o‍m‍e‍n‍w‍a‍n‍g‍a‍i‍m‍i‍n
January 24, 2025
看評論的時候一直不敢預訂,因為差評太多,最後還是因為其優越的地理位置決定冒險預訂。入住以後非常欣喜:與卡賓司機衹有600米的距離,但價格僅僅是個零頭;位於中心去哪裡都很方便,設施各方面都不錯,附近很多餐廳,包括很多攻略中提及的六美元一衹的龍蝦餐廳。
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
August 18, 2023
I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 11, 2025
Roxana pena alber was the best check in hostess at this hotel and victor in the bar upstairs did great drinks while enjoying the pool and the views. Until now everything is going well in this hotel. Great location, big rooms, great views and the general attitude of the staff is great
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 4, 2025
Le Pire hotel visité ces 5 dernières années. Le personnel est juste nul : Pas de draps dans la chambre …. Pas de bouilloire, pas de serviette… pas de papier toilette A chaque demande : Rien Le menage ? C’est simple la chambre n’a jamais ete fait malgres un nombre incalculable de demande en ce sens . La salle de bain est dans un etat de délabrement terminal, pas de lumière, le robinet qui ne délivre qu’un filet d’eau, et plus encore Les serviettes pliées avec les poils des clients précédents. Petit déjeuner : impossible d’avoir un. Café chaud , oubliez le chocolat il n’en servent pas non-plus . L’hotel est d’une crasse a peine croyable. A la réception, des employés qui ne comprennent rien , et une queue incessante de clients mécontents. Le directeur préfère rester dans la salle petit déjeuner sur son ordinateur plutôt que d’aider . Une catastrophe Fuyez
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Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 12:00

Property Description

There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).

Frequently Asked Questions

What is the cancellation policy for Gran Hotel Bristol by Kempinski?

The cancellation policy for Gran Hotel Bristol by Kempinski varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Gran Hotel Bristol by Kempinski?

Standard check-in time at Gran Hotel Bristol by Kempinski is 16:00 and check-out time is 12:00.

How far is the Gran Hotel Bristol by Kempinski from the closest airport?

The closest airport is Jose Marti International Airport, and it is about 36 mins from hotel by car (22.0 km).

About This Property

Nearest AirportJose Marti International Airport
Distance to Airport22.06KM
Distance to Train Station1.01KM
Average Price FromPHP7062
Hotel Star Rating5