Royale De' Casa Resort Kaziranga

Very good and clean property. Staff was very welcoming and helpful. Food was also very good. Would come back again!!

While the name "Royal De Casa" may evoke a sense of grandeur and elegance, my personal experience with this establishment has been far from satisfactory. I had arranged accommodations for two rooms to host my guests, who were traveling with their children and had specific requirements regarding their hotel stay. After reviewing the hotel personally and having a look at the the website my guest.were pleased to proceed with a booking at Royal De Casa. The reservation was confirmed, and a token amount was duly paid to secure our stay. However, merely one day before the scheduled check-in on March 28th, 2024, I received communication from Mr. Ankan Rajguru Phukan, the Manager of Sales & Marketing. He regretfully informed me that due to an electrical issue in Block A of the property, our guests would not be able to check in as planned. Initially, I accepted this explanation; however, further investigation revealed that there was more to the story. It came to my attention through a reliable source in Kaziranga that Royal De Casa had chosen to prioritize a corporate event over existing reservations, leading them to cancel multiple bookings—including mine—without adequate notice or compensation. This experience has left me deeply concerned about the reliability of this establishment. Therefore, I strongly advise potential customers to exercise caution when considering bookings with Royal De Casa. It is regrettable that such an impressive name does not correspond with dependable service or customer care. As for myself, I will certainly refrain from recommending this hotel to any future guests; moreover, as of now, no refund has been processed for our canceled reservation.

I recently visited this place with my family and had a very bad experience. The is place is totally overhyped and overpriced. They call themselves as a 4 star resort but the truth is it's below 2 stars. The order took forever to be served and also the order was served incorrectly. The food was full of food colour. Also it did not have any taste. What really pissed us off the most was that there were multiple power cuts while we were having our lunch. In that hot and humid weather, it was really difficult for us to eat. I am unable to understand how can there be power cuts in such a resort. We as customers do we pay their overpriced bills to eat terrible food that too in such heat without AC?? Moreover when I paid online for my order they said without checking that they have not received the money and because of which I paid again using my card and I also told them to check again and refund me if I had paid twice. They confirmed me that I had paid only once the next day. Later on after a week while checking my transactions I realised that I have paid them twice. I had to follow up with them multiple times to get my money back. Overall it was a very bad experience!