Mercure Hotel(Harbin Songbei) Reviews

Name: Mercure Hotel(Harbin Songbei)
Address: 999, Science and Technology 2nd Street, Songbei District, Harbin, Heilongjiang, China, 999, Science and Technology 2nd Street, Mainland, China
Rating: 4.8

Mercure Hotel(Harbin Songbei)

999, Science and Technology 2nd Street, Songbei District, Harbin, Heilongjiang, ChinaView Hotel Details

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Mercure Hotel(Harbin Songbei) Guest Reviews

4.8/5

Excellent

889 review

Verified reviews

Location4.8

Amenities4.8

Service4.8

Cleanliness4.8

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All reviews(889)

Positive reviews(879)

Reviews with photos/video(162)

Delicious breakfast(97)

Classy environment(80)

Friendly front desk staff(68)

Large rooms(46)

Many amenities(32)

Perfect for business trips(20)

Stayed multiple times(12)

Awesome gym(6)

Negative reviews(10)

Travelution Holidays

Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)

Stayed in Nov 2024

Travel with friends

7 review

3.5/5

Posted on Dec 31, 2024

Our check-in experience at the resort was disappointing. The check-in counter refused to provide us with the room keys because our children were still unloading the luggage from the bus. Shortly after, a large bus arrived with other guests, crowding the entire reception area. This caused significant delays, and we had to wait in vain for our room cards. Additionally, the resort only provided one key card per room, which was inconvenient for a group like ours. This start to our stay was far from ideal.

Response from Property: Thank you for staying at our hotel and sharing your experience with us. We sincerely apologize for the troubles you encountered during your stay. We have recorded the issues you mentioned and fed back to the relevant departments. Your feedback has enabled us to discover the deficiencies in our service in a timely manner, which will help us continuously improve our services and provide guests with a better stay experience. We look forward to seeing you again!

Guest User

Superior Double Room(Warm Humidifire+Mini Fridge)

Stayed in Jan 2025

Couples

1 review

5.0/5

Outstanding

Posted on Feb 18, 2025

Very nice hotel in good location

Response from Property: 針對用户的點評“**Very nice hotel in good location**”，以下是幾種不同風格的回覆模板，適用於酒店或服務行業的點評回覆場景：---### 1. **簡潔感謝型**- **回覆**：Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and our convenient location. We look forward to welcoming you back soon! - **適用場景**：適用於快速回復，表達感謝並期待再次光臨。---### 2. **温馨互動型**- **回覆**：Dear guest, your feedback warms our hearts! We’re delighted that you found our hotel to be in a great location and had a pleasant stay. Your satisfaction is our greatest motivation, and we can’t wait to host you again for another wonderful experience! - **適用場景**：適用於希望與客人建立情感連接的回覆，強調客人的滿意度對酒店的重要性。---### 3. **細節補充型**- **回覆**：Thank you for your lovely review! We’re so glad you appreciated our prime location, which makes it easy to explore the city’s attractions. Our team strives to provide a comfortable and memorable stay for every guest, and your kind words inspire us to keep improving. We hope to see you again soon! - **適用場景**：適用於希望突出酒店優勢（如地理位置）並展示服務細節的回覆。---### 4. **幽默風趣型**- **回覆**：Wow, thank you for the glowing review! We’re thrilled you loved our hotel and its location—it’s like we’re in the heart of all the action! We’ll keep the lights on and the welcome mat out for your next visit. See you soon! - **適用場景**：適用於輕鬆、活潑的回覆風格，拉近與客人的距離。---### 5. **個性化邀請型**- **回覆**：Dear guest, your kind words mean the world to us! We’re so happy you enjoyed our hotel and its convenient location. As a token of our appreciation, we’d love to offer you a special discount on your next stay. Just mention this review when you book, and we’ll take care of the rest! Looking forward to hosting you again! - **適用場景**：適用於希望通過個性化回覆吸引客人再次光臨，並附帶優惠或特別服務。Thank you for your wonderful review! Merci pour votre avis fantastique! We’re delighted you enjoyed our hotel and its great location. We hope to welcome you back soon!

Anonymous User

Standard Double Room(Warm Humidifire+Mini Fridge)

Stayed in Nov 2023

Family

6 review

5.0/5

Outstanding

Posted on Dec 28, 2023

The staff is surprise nice and very helpful. It's a kids friendly hotel. I remembered on the Christmas Day, when we returned to the Hotel, the staff immediately gave us 3 bottles of warm water as it was snowing outside. The room is spotless clean and the breakfast is affluent. It is very near to the Sunac city, just 5 minutes walk. A good choice in Harbin.

Response from Property: Thankyouforyoursupportandrecegnition.Everythingwedoisonlytobringadifferentvacationexperiencetoeveryguest.Seeingyoursatisfactionandaffirmation,wearetrulymovedandHappy.

Dacy Chinsue

Deluxe Suite(Freestanding Bathtub+Mini Fridge)

Stayed in Nov 2022

Couples

6 review

5.0/5

Outstanding

Posted on Jan 5, 2023

We had the most amazing stay in the Deluxe suite in this hotel✨️ From check-in, the staff were welcoming and very efficient in getting us settled. And all our interactions with them were pleasant. Our room was clean, warm and very lit. There were complimentary fruits, fruit drinks and soda. We also had access to a coffee machine in our room. The bathroom was stocked with shampoo, conditioner, body wash and even lotion which smelled so good, much like vetiver. There was an air purifier and a humidifier to help with the dry air. The breakfast was really good and I appreciated being able to do 'take-away'. I also liked seeing that the take away option was widely available and much supported by the hotel's preparation of boxes and bowls so that there wouldn't be food wastage or recycling. We were able to do our laundry (wash and somewhat dry) by ourselves. The location of the hotel was easily accessible by car and Sunac Land is 3 minutes away. We had a lovely stay and would definitely stay here again.😊

6/14

Response from Property: Your words of affirmation and a shallow smile are more beautiful than the flowers and green leaves in the hotel. We will continue to work hard to repay your support and love! I wish you a happy work and life

Maristella

Standard Double Room(Warm Humidifire+Mini Fridge)

Stayed in Dec 2024

Family

10 review

5.0/5

Outstanding

Posted on Jan 22, 2025

Ótimo hotel

Response from Property: 非常榮幸能為您服務，感謝您對我們的支持與認可

LucyJ

Family Room(Warm Humidifire+Mini Fridge)

Stayed in Dec 2022

Family

6 review

4.2/5

Very Good

Posted on Jan 26, 2023

The hotel itself is nice and the staff were very friendly. We booked a family room which was a good size. Room was too hot (28⁰C) and unable to adjust the thermostat but opening the window in -29⁰C was too cold. The hotel isn't that close to the places we wanted to visit (Ice/Snow World, Sun Island etc - approx 15mins taxi away). Sunac Land is walkable but closed in winter. There is a good mall 500m away.

Response from Property: Acquaintance, acquaintance, encounter, your sincere and simple words are like a ray of sunshine in the cold winter. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of customers. At the same time, we are also honored to provide you with high-quality services. Sincerely welcome next time!

Guest User

Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)

Stayed in Dec 2022

Family

1 review

5.0/5

Outstanding

Posted on Jan 27, 2023

The check in went very quickly even if the receptionist didn't speak English, we used the translator. We chose 2 rooms with 2 single beds for larger bed dimension and we did well. Size :1m20 per bed compared to the king size bed room :1m50 / 1 bed only in the room. The room itself is very spacious. We appreciated the complimentary drinks and fruits upon arrival. The breakfast buffet was very nice too. Oriental and occidental choices, a yummy croissant ( hotel French touch)There is a huge shopping mall within 5 minutes walk away from the hotel where we enjoyed the indoor ski/skate. Thanks to the hotel receptionist for helping us to find a taxi on several occasions, we asked for extra pillows and our request were granted and Thanks also to allow us a late check out on the day of our departure as our flight departed late. We will definitely choose this hotel when we come back to Harbin. A. Wong

Response from Property: The stream is slow and the time is soft. We will continue to provide a more perfect living environment and service to report your support and love. We sincerely look forward to your coming again~

Anonymous User

Superior Double Room(Warm Humidifire+Mini Fridge)

Stayed in Nov 2022

Couples

2 review

4.5/5

Great

Posted on Dec 30, 2022

Great location close to the ice festival and room was at the standard you'd expect from a Mercure hotel. However, the room temperature was set at 29,5 degrees with no other option to cool down but to open the window, with -20 degrees outside. Difficult to sleep with such heat. Breakfast buffet was very local but of correct quality. Coffee would have been a nice addition.

Response from Property: Every step of our growth is inseparable from the support of our parents. If you are satisfied, please tell your friends, if you are not satisfied, please tell us, we will continue to improve and strive to do better, I wish you a happy life

Daniel Mesa Ch

Superior Double Room(Warm Humidifire+Mini Fridge)

Stayed in Nov 2022

Couples

3 review

4.7/5

Amazing

Posted on Dec 27, 2022

Overall good experience. Close to Wanda ski slope (walking), ice world and sculpture park (didi). Clean and just right for a good night sleep after cold day outside. Car ride to zhongyang street takes 30 mins

Response from Property: Your trust and satisfaction is our driving force, looking forward to meeting you next time

Guest User

Superior Double Room(Warm Humidifire+Mini Fridge)

Stayed in Nov 2022

Couples

1 review

4.5/5

Great

Posted on Jan 1, 2023

Very nice room and the breakfast was good.

Response from Property: Quality remains unchanged! Trust remains unchanged! Stay the course! We strive to give our guests a better attitude towards life, and we are always on the road! Xiaomei is waiting for you here.

Melisa Murcia

Standard Double Room(Warm Humidifire+Mini Fridge)

Stayed in Nov 2022

Business travelers

4 review

4.7/5

Amazing

Posted on Dec 27, 2022

Nice staff and stay

Response from Property: The stream flows slowly and the time is soft. We will continue to provide a more perfect accommodation environment and services to report your support and love. We sincerely look forward to your visit again~

Guest User

Superior Room (2 Beds)(Warm Humidifire+Mini Fridge)

Stayed in Jan 2025

Family

4 review

5.0/5

Outstanding

Posted on Feb 25, 2025

Very good, the room is big enough, the breakfast is good, and the stay is comfortable! The service is also very good!

Original TextTranslated by Google

Response from Property: 很高興聽到您對住宿體驗感到滿意！房間寬敞、早餐美味、服務優質，這些都是讓旅程更加愉快的重要因素。希望您在接下來的行程中也能繼續保持好心情，享受每一刻！如果有其他需要或問題，隨時可以告訴我哦！😊

Guest User

Standard Double Room(Warm Humidifire+Mini Fridge)

Stayed in Dec 2024

Family

23 review

5.0/5

Outstanding

Posted on Jan 26, 2025

The hotel's decoration style is warm-toned lighting with elegant decorations, and the atmosphere is full. The room is spotlessly clean, the bed is soft and comfortable, the supplies are neatly arranged, and the details are carefully considered. The check-in speed at the front desk is very fast, the staff is warm and thoughtful, and they also kindly introduce the surrounding fun places. During the stay, whether it is delivering items or asking questions, the response is super timely, which makes people feel particularly at ease. The gym is fully equipped to meet my daily exercise needs. The breakfast is rich in variety, both Chinese and Western, and the taste is also very good. The hotel is also in a good location, with convenient transportation around, and it is very convenient for eating and shopping. If I have a chance next time, I will definitely choose this hotel again!

Original TextTranslated by Google

Response from Property: 【房間乾淨】【熱情周到】【健身器材齊全】【早餐豐富】【位置方便】非常感謝您對我們的支持與厚愛，我們一定會更加努力，竭誠為您提供更為優質的服務，期待您下次光臨!謝謝！

Anonymous User

Honorable Double Bed Room(Warm Humidifire+Mini Fridge)

Stayed in Dec 2024

Family

7 review

5.0/5

Outstanding

Posted on Jan 23, 2025

The room is big, clean, and safe. The service is timely and soundproof. It is just opposite Sunac Mall and there is a snack street nearby. I will choose here next time.

Original TextTranslated by Google